Our Biasiswa program provides essential financial support, ensuring students have the resources to excel in their studies and pursue careers.

Scholarship program

We want to be that bridge to help every Malaysian achieve their financial dreams and career aspirations.



Where dreams take flight

It all starts here - where we take your pocketful of dreams,
and bring you closer to making it real.

Professional growth

GXBank

We believe that every Malaysian deserves a chance at turning dreams into extraordinary realities. 
As the first of the five digital bank licence applicants to receive the approval to commence operations from the BNM, we have an opportunity to build a bank that changes the game.
Born from technology and with a dynamic ecosystem approach to data, we are in a unique positions to disrupt banking with innovation and bring communities forward.
We’re here to help you take that first leap. Leveraging technology to give you the edge to get ahead financially. Because we believe in what you will do.&nbsp;
Source: <a href="https://gxbank.my/about-us" target="_self">gxbank.my</a>

Who We Are

Cinta
We love our community, our bank and we pour our hearts and minds into innovation that change how Malaysians can live.
Curiosity
We will not stop asking the hard questions in the pursuit of the right solutions, so that you will always have the best that we can offer.
Courageous
We challenge the old ways and embrace and obstacle or hurdle in order to build a sustainable business that is fair for all Malaysians.
Source: <a href="https://gxbank.my/our-leadership" target="_self">gxbank.my</a>

Our Values

<div data-automation-id="jobPostingDescription" class="css-188evlt"><h2>Get to know our GX Bank Team:</h2>GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.We are driven by our shared purpose and passion to bring positive transformation to the banking industry, starting with solutions that address the financial struggles of Malaysians and businesses.<h2>Get to know the role:</h2>Reporting into the Head of Contact Services/Customer Support, the Contact Support operations team is responsible for ensuring the smooth operations of the bank’s contact centre, where CS executives interact with the bank’s customers across different touch points. The mission of the team is to deliver excellent customer support journeys throughout the customer lifecycle focusing on quality, customer satisfaction and efficiency.<ul><li>Provide real-time human-assisted customer support via various channels including but not limited to voice, live chat, email, social media, L1 and L2 support, handle enquiries and resolve any issues while building and maintaining good relationship with Digibank customers in Malaysia.</li><li>Guide customers in using Digibank application and resolve issues according to Standard Operation Procedures (SOP), resolution solutioning and on-going process improvements.</li><li>Follow through and escalate to internal and/or external parties as necessary to resolve any issues from our customers.</li><li>Meet individual and team qualitative and quantitative operations performance metrics</li><li>Collaborate closely with the CS operations team and SMEs in the delivery of relevant customer support initiatives</li><li>Be vigilant to spot risks, security or fraud issues throughout the contact with the customer and alert the respective teams as required</li><li>Ability to re-prioritise and adapt to an exciting, ever-changing environment</li><li>Be the advocate of Digibank values and standards for self and team</li></ul><h2>The Must Haves:</h2><ul><li>At least 2 years’ working experience in a Contact Centre/Customer Service in financial institutions, payments, cards, banks, e-wallets, acquirers</li><li>Tertiary education, possess at least a diploma in any field</li><li>Experience in live chat and/or digital servicing channels will be an added advantage</li><li>Must be proficient in the language(s) required by the process</li><li>Open to working flexible shifting schedules</li><li>Must be flexible, customer centric and can thrive in a team environment seeking feedback and open to development</li><li>Takes pride in delivering what is promised in line with the customer and service expectations</li><li>Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order</li><li>Can use own initiative with the ability to focus on the important details to deliver a high-quality professional service</li><li>Can thrive under minimal supervision</li><li>Ability to work in a high-volume, communicate results to management and in a fast-paced environment is required</li><li>Proficiency in using Microsoft products such as Excel, PowerPoint, Word; and Google Suite</li></ul></div>

This job is a Customer Support Executive at GX Bank Berhad, the FIRST digital bank in Malaysia. You might like this job because you get to provide real-time human-assisted support via various channels, guide customers on the Digibank app, and collaborate on customer support initiatives. Requirements include 2 years&#x27; experience in contact centers, flexibility in working shifts, and proficiency in required languages.

Get to know our GX Bank Team:GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.We are driven by our shared purpose and passion to bring positive transformation to the banking industry, starting with solutions that address the financial struggles of Malaysians and b...

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