Job Description
The Customer Service Administrator plays a vital role in ensuring efficient operations within the company. This role involves managing installers' inquiries, resolving issues, and providing administrative support to the customer service team.
Job Requirements
Roles & Responsibilities:
- Respond promptly to customer inquiries via various communication channels like phone, WhatApps, and email.
- Investigate and resolve customer issues, striving to achieve first-contact resolution whenever possible.
- Collaborate with relevant departments to resolve complex problems and ensure timely solutions.
- Maintain accurate and organized installer records, interaction logs, and documentation.
- Input and update the installer's information in the system.
- Generate reports and analytics on customer interactions, feedback, and trends to identify areas for improvement.
- Communicate effectively with installers, team members, and other departments to ensure seamless information low.
- Collect and document customer feedback, suggestions, and complaints to help improve products and services.
- Identify process inefficiencies and propose improvements to enhance the overall customer service experience.
- Contribute to the development and enhancement of customer service policies and procedures.
- Adhere to company standards, guidelines, and best practices in customer service.
- Prioritize tasks and assignments to ensure timely completion of projects and deadlines.
- Provide support to team members by managing their administrative tasks when
necessary.
Qualification:
- Diploma or equivalent; an associate's or bachelor's degree is a plus.
- Proven experience in customer service, administrative support, or a related field.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency in using MS Office (Word, Excel), and other relevant tools.
- Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
- Attention to detail and accuracy in data entry and documentation.
- Empathy, patience, and a positive attitude when dealing with customers.
Skills
Administrative Functions
Administrative Support
Customer Service
Customer Relationship Management
Customer Support
Invoicing
Filing
Company Benefits
Medical Benefits and Insurance Coverage
All employees are entitled to the benefits, subject to the company’s policy.
Insurance Coverage
All confirmed employees are covered under the hospitalization and surgical insurance plan subject to confirmation.
Lunch Hours
Employees are allowed a two-hour break on Friday.
Company Gathering
Team Building, Bonding and Eating Gatherings.
Yearly increment and Performance Bonus
Salary increments and bonuses may be given at the discretion of the Company and shall be based on the company and the employee’s performance.