Job Description

Define and drive the product strategy for Core Experience and Loyalty across GXS and GXB apps Act as the product custodian for the overall app experience and navigation across GXS and GXB, ensuring consistency, quality and usability across core customer journeys Own the end-to-end customer experience for discovery, personalization, rewards, referral and engagement surfaces Lead the roadmap for key areas such as homepage experience, profile sections, missions, loyalty mechanics, rewards-led engagement and contextual product discovery Own and improve horizontal journeys that cut across products, including login, authentication and other shared app experiences Identify the highest-impact customer and business problems across GXS and GXB, and translate them into clear product priorities Create scalable product patterns and platforms that can be reused across markets, products and partner surfaces Drive product decisions using customer insight, behavioral data, experimentation and commercial outcomes Partner closely with engineering, design and analytics to ship high-quality experiences with speed and rigor Influence cross-functional stakeholders across product, growth, marketing, operations and leadership to align on strategy, trade-offs and execution plans Build a strong operating rhythm across roadmap planning, prioritization, delivery, launch readiness and post-launch measurement

Job Requirements