Job Description

Client & Account Management

• Represent the company in all customer and prospect-facing communications.
• Act as the main point of contact for assigned client accounts.
• Identify and engage the appropriate stakeholders within client organizations.
• Foster long-term relationships with clients and strategic partners.
• Understand client requirements and roadmaps to provide suitable solutions in a timely manner.
• Manage activities across the entire account lifecycle, including pre-sales, sales, project coordination, and post-sales support.

New Business Development

• Identify and pursue new sales opportunities within the financial services sector.
• Conduct professional and persuasive product presentations in person and virtually.
• Develop and execute effective sales plans and strategies to meet business objectives.
• Participate in RFI/RFP (tender) processes and ensure alignment with client needs and requirements.

Cross-functional Collaboration

• Collaborate with internal teams including presales, delivery, and legal to ensure client needs are clearly communicated and addressed.
• Support contract negotiation processes and facilitate agreement sign-offs.
• Proactively suggest improvements to solutions, materials, or processes that benefit both the client and the business.

Market Engagement & Knowledge Management

• Attend and organize industry events to strengthen networks within the financial services domain.
• Maintain up-to-date knowledge of company offerings, evolving market trends, competitive landscape, and customer needs on both local and regional levels.

Strategic Communication & Relationship Building

• Communicate effectively with diverse stakeholders, including senior executives (C-level).
• Tailor technical and commercial content appropriately to various audience levels.
• Handle multiple interactions across varied audiences with agility and professionalism.
• Ensure high levels of client satisfaction and manage client collections in line with agreed payment terms.

Job Requirements

Experience & Background

• Proven experience in account management.
• Solid understanding of the financial services industry, especially digital payments.
• Experience with B2B sales, particularly in technology or financial software solutions.
• Experience participating in RFI/RFP processes (tender).
• Background in contract negotiation and sales strategy development is a plus.

Skills & Competencies

• Strong business development and sales planning skills.
• Excellent relationship-building and stakeholder management capabilities.
• Ability to identify new business opportunities and grow existing accounts.
• Effective presentation and communication skills, both face-to-face and online.
• Ability to communicate with multiple audience levels, including C-level executives.
• Strong collaboration skills with cross-functional teams (e.g., presales, delivery, legal).
• Knowledge of digital payment solutions, market trends, and competitive landscape.
• Ability to adapt technical content for audiences with varying technical backgrounds.

Behavioral Attributes

• Proactive and customer-oriented mindset.
• Comfortable working in a fast-paced, dynamic environment.
• Strategic thinker with a solutions-driven approach.
• Ability to multitask and manage multiple accounts and priorities simultaneously.

Other Requirements

• Willingness to travel for customer meetings, events, and regional collaboration.
• Comfortable attending and/or organizing industry networking events.
• Ability to manage collections and ensure adherence to payment terms.

Skills