Job Description

• Act as the primary point of contact for businesses to request or propose ideas for product capabilities and features
• Collaborate and co-create product capabilities with business stakeholders
• Evaluate business value of new capabilities alongside the business and strategy teams to recommend prioritization
• Define and document comprehensive business requirements using best practices (e.g., UML)
• Perform end-to-end analysis of user journeys, backend processes, and operational needs to identify and document improvements or enhancements
• Lead implementation and customer launch of product roadmap in close collaboration with the Engineering team
• Define clear success metrics for all new product capabilities to track performance
• Conduct post-launch analysis of features to assess success and recommend improvements
• Continuously research the market to understand competitor landscape, customer needs, and sentiment
• Refine product offerings and roadmap based on market research to maximize adoption and profitability
• Manage operational aspects of the product, including Level 3 support, process execution, reporting, product configuration, and ad hoc support
• Define test scenarios and test cases, and perform thorough testing for all new capabilities and features
• Collaborate with Compliance and Legal teams to ensure all features meet regulatory and legal requirements
• Own and drive the entire release plan process—from initiation to customer launch

Job Requirements

• Academic qualification in business analysis, information technology, computer science, data & analytics, or related fields
• Experience working in a fast-paced, dynamic environment with the ability to adapt quickly to shifting priorities and directions
• Experience in user journey design and functional design for mobile applications and back-office tools
• Proven experience collaborating closely with Engineering teams to deliver product requirements
• Ability to translate raw business requirements into modular and configurable functional designs
• Skilled in breaking down business requirements into epics and user stories, and conducting discovery sessions with Engineering to estimate effort and prioritize development
• Strong communication and articulation skills to clearly convey product features and capabilities to the Engineering team
• Familiarity with Agile or Scaled Agile Framework methodologies and tools
• Strong data querying and analysis skills
• Experience with Design Thinking methodology and empathic design philosophy
• Experience with Google BigQuery is a plus
• Knowledge or experience in retail financial services, particularly in the digital retail wealth industry, is an added advantage

Skills