Job Description

Management:

• Lead and manage a group of systems support engineers, with change management team, global support team, and systems administration team, giving supervision & fostering collaboration and develop professional growth.
• Understand the company's services, products, long-term strategy, and business objectives
• Conduct performance reviews, set individual goals, and provide continuous feedback.
• Creating training programs, materials, and supplies, and arranging training sessions
• Assist HR on hiring process for any new recruitment/replacement
• Attend meetings and prepare reports.
• Regular sync-ups with Finance team on service contracts and updates
• Maintain, monitor, and replace company's assets and devices to maximize their value and decision making on purchase requisition
• Work closely with Management and Finance regarding devices cycle and updates.

Operation:

• Liaison with customer on weekly and periodically based over the service status and planning.
• Prepare monthly on-call schedule for Global Support team and ensure being followed.
• Arrange staff for any ad hoc on-call schedule support team
• Review and approve monthly on-call allowances and submit to HR.
• Prepare and compile Man-days for Planning, Estimation and Invoicing Submission for Change Management projects and tasks.
• Allocate tasks and resources effectively to ensure timely project delivery.
• Facilitate knowledge sharing and maintain team documentation.
• Design, implement, and maintain enterprise-level systems, ensuring optimal performance and scalability.
• Lead system integration projects, applying Enterprise Integration Patterns and managing workflows such as messaging, file transfers, and event-based handling.
• Oversee and perform operational tasks, including change requests, environment support, and troubleshooting for server platforms and databases.
• Plan and manage IT infrastructure projects, from requirements gathering to execution and delivery.
• Collaborate with cross-functional teams to implement tools like JIRA Service Management for streamlined operations

Job Requirements

• Minimum Diploma/Advanced Diploma/ Bachelor's Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology or equivalent.
• Required skill(s): Interpersonal & Communication, Customer Oriented, Presentation, Problem Solving skills 
• Initiative, independent, & self-motivated
• People oriented
• Great organizational and time-management skills
• Minimum 2 years work experience in the related role.

Skills