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Travel Consultant (Inbound / Outbound) (Hybrid)

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This job is for a Travel Consultant who can help clients plan trips to exciting places like China, Vietnam, and Indonesia. You might like this job because you get to create unique travel experiences and assist customers directly, all while working hybrid!

RM 3200 - RM 3700

Setia Alam , Selangor

Job Description

Key Responsibilities

Client Consultation & Itinerary Planning

  • Conduct in-depth consultations with clients to understand their travel needs, preferences, and budget.
  • Design, customize, and propose detailed travel itineraries, including tours, accommodations, transportation, and activities, with a focus on travel to Ovesea in Asian Country China, Vitenam and Indonesia. 
  • Provide expert advice on destinations, visa requirements, travel insurance, and cultural nuances

Customer Service

  • Respond promptly to customer inquiries across multiple channels (ManyChat, WhatsApp, phone, email).
  • Follow up on leads to close bookings and collect deposits.
  • Collaborate with the Operational Support Team to ensure seamless booking confirmations and customer satisfaction.
  • Utilize the CRM system to track leads, update statuses, and log communications.

Administrative Duties:

  • Maintain up-to-date client records and files.
  • Stay informed about travel industry trends, destination updates, and health and safety protocols.
  • Ensure compliance with company policies and industry regulations.

Job Requirements

Requirements:

  •  Diploma / Degree in Tourism management / Business admin & Management or equivalent to a business-related field. 
  • If you are experience in tour leader or tour guide will be advantage.
  •  Excellent command of spoken and written Chinese, English and Bahasa Malaysia.
  •  Experience in inbound / outbound tour industry especially Asian eg China, Indonesia, Thailand & Vietnam.
  •  Experience in airline ticketing and customer service role will be an added advantage.
  •  Outspoken & soft-spoken person.
  •  Good follow up skill and highly attentive to enquiry.
  •  Comfortable working with computer and mobile phone in long hours
  •  Basic computer skill (Outlook, excel, Wordpress)
  •  Willing to travel when necessary
  •  Willing to attend to customer enquiries & tour support via phone during weekend or PH (when necessary)

Skills

Sales
Customer Service
Guided Tours
Tourism

Company Benefits

Travel Experience

Holidaygogogo will have a Free Travel Experience, this is part of the travel industry, the team should experience the destinations we promote.


Additional Info

Experience Level

1 - 3 Years of Experience

Career Level

Junior Executive

Job Specialisation


Company Profile

Holidaygogogo Tours Sdn Bhd-logo-image

Holidaygogogo Tours Sdn Bhd

Founded in 2013, Holidaygogogo Tours Sdn Bhd offers a diverse range of local and international tourism products. Licensed under the Ministry of Tourism (MOTAC) and registered under the Malaysian Association of Tour and Travel Agents (MATTA), Holidaygogogo delivers attractive tour packages, reliable transportation services, as well as relevant travel and tourism information within Malaysia. Core Products Island Tour...