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This job is for a Mandarin-speaking Contact Center Agent at Hong Leong Bank. You'll provide top-notch customer service in Mandarin over the phone. You might like this job because you'll be the go-to person for Mandarin-speaking customers and have the opportunity to upsell bank products.
Undisclosed
Petaling Jaya, Kuala Lumpur
Job Description
- Attend inbound calls from Mandarin-speaking customers, addressing queries and requests with a courtesy and professional manner.
- Provide high quality service to achieve customer satisfaction by resolving customer queries at first contact where possible.
- Stay updated on Hong Leong Bank’s offerings and actively personalize service by cross-selling or up-selling bank products and services.
- Maintain precise records of all customer interactions adherence with SOP and deliver proper escalation of unresolved matters to Team Manager / Service Manager for resolution.
Job Requirements
- Malaysian citizen.
- Diploma/Bachelor’s Degree holder with 1 year and above experience in call center. Fresh graduates proficient in Mandarin are invited to apply for this position as well.
- Native level proficiency in Mandarin and/ or other Chinese Dialects and working proficiency in English.
- Excellent verbal and written communication skills as well as basic PC competency skills with the ability to quickly adapt to new software applications.
- Strong interpersonal skills with a patient, customer-centric approach, problem solving skills and ability to handle multiple tasks simultaneously.
- Must be able to work on shift during weekdays, weekends and public holidays (allowance provided).
- Must be willing to work in PJ City / OUG / Kelana Jaya.
Skills
Company Benefits
Lateral & Vertical Career Growth Opportunities
Employees are able to achieve lateral and vertical career growth opportunities by applying for internal job openings internally
Employee Study Award
Employees who have completed 1 year of service with the Bank are eligible to apply for educational financing
Housing & Car Financing
The Bank provides the Employee Housing Financing and Car Financing Scheme at preferential rates for employees.
Sports Participation Leave
10 consecutive working days for employees who are participating in national or international sporting events.
Birthday Appreciation Leave
Employees are entitled to 1/2 day of paid leave on their actual date of birth if it falls on a working day to enable them to leave work early
SUNDRY LOAN/FINANCING
All officers, clerical staff, and non-clericals employees are entitled to apply for sundry loan/ financing, subject to meeting the stipulated terms an
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
1 - 10 Years of Experience
Career Level
Senior Executive
Job Specialisation
Customer Service, Financial Services & Banking
Company Profile
