Job Description

Discover the heart of Washington D.C. at this stunning Westin Marriott hotel! With financial centers, shopping districts, and thrilling tourist destinations all within an easy walk or metro trip from the hotel, this is the perfect hotel for D.C. trips of all types! A luxury Marriott hotel, the Westin brand is world famous for their class and quality, and this hotel is no different. With an atmosphere of consummate professionalism, this is the perfect hotel for candidates that want to grow their career profile in a notably remarkable way. One of the most diverse cities in America in terms of visitors, The Westin Washington, D.C. City Center offers candidates one of the most unique training opportunities here in the United States. With guests from all corners of the world, all here for different reasons, the diversity of opportunities that candidates here are presented with is staggering.

Training Plan:

• Orientation (0,5 months): You will receive an orientation to the company and the local community which includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes, and transportation options; meet key contacts and other employees; receive computer training on company systems; receive an orientation to the local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled for up to one month and takes place concurrently with the first training phase.
• Asst Housekeeping Mgr Operations Skills Acquisition (2,5 months): You will learn to analyze, develop and maintain quality standards, utilizing a continuous improvement approach to ensure high quality, cost effective and customer focused operation; learn to manage the daily operations of the department and ensure adherence to standards; learn the operational functions consistent with the department’s strategic plan and vision for the division and the company; learn to maintain a high level of service by constantly training and coaching all staff; inspect and oversee the cleanliness and maintenance of all function space; coordinate with other department to ensure the highest level of product delivery. This is a functional program and not departmentally based. As such, this skills acquisition phase may run concurrently with other skills acquisition phases.
• Asst Housekeeping Mgr Management Skills Acquisition (3 months): You will learn to analyze a team’s performance; set performance goals for team and individual team members; assist with the development and implementation of training and performance improvement plans; learn to communicate effectively with staff members and provide ongoing support and guidance; learn to hold team members accountable for their goals and responsibilities; train, coach and counsel staff members; learn to conduct performance reviews; learn to motivate team members; learn to select, train and retain team members; learn disciplinary actions and dismissal procedures. This is a functional program and not departmentally based. As such, this skills acquisition phase may run concurrently with other skills acquisition phases.
• Asst Housekeeping Mgr Financial Skills Acquisition (3 months): You will learn to monitor the control of the labor and product costs; assist with the review of team member staffing levels and their assignments; learn to manage inventory; assist with daily and weekly forecasting, scheduling and staffing; learn payroll procedures; learn various cost control methods; learn to make decisions that control costs; assist in preparing financial reports; schedule staff so that proper coverage is maintained while keeping payroll costs in line; learn to understand revenue and expense tracking to ensure reporting accuracy. This is a functional program and not departmentally based. As such, this skills acquisition phase may run concurrently with other skills acquisition phases.
• Asst Housekeeping Mgr Skills Implementation (9 months): You will implement and build upon the skills acquired during the previous Skills Acquisition phases. This includes leading and mentoring, improving organizational efficiency, time management, planning and organization, generating revenue, cost control, decision making while providing excellent customer service. This phase will constitute the majority of the program length, allowing MITs to apply and integrate the skills acquired in the previous phases. This is a functional program and not departmentally based. As such, this skills acquisition phase may run concurrently with other skills acquisition phases.

Job Requirements

• A hospitality degree from a post-secondary academic education with a minimum 2-year full-time course, approved by the Ministry of Education
• Recent relevant work experience in the (ultra) luxury hotel industry
• Housekeeping/housekeeping-related management experience

Skills