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This job is for an IT Service Helpdesk role where you'll provide technical assistance to customers via phone/email, troubleshoot IT issues, and manage product repairs. You might like this job because it offers hands-on experience in IT support and requires strong communication skills.
Undisclosed
Malaysia, Kuala Lumpur
Job Description
Job Brief:
We are looking for someone who:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Manage and monitor IT products or services repairing and warranty activities.
- Manage and monitor Preventative Maintenance activities.
- Provide and maintain accurate information on IT products or services in the system.
- Record events and problems and the resolution in system logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Other ad-hoc duties and responsibilities as assigned
Requirements:
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field
Job Requirements
Company Benefits
Competitive Salary
We provide a salary range that is competitive towards the market, assuring you your future!
Medical And Health Benefits
ICT Zone provides medical and health coverage for all employees.
Parking Claims
You are eligible to claim for parking or travelling fees that you paid during your time with us!
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
ICT Zone Asia Berhad
ICT Zone Asia, a Malaysian leader in information and communication technology (ICT) solutions, offers a comprehensive suite of services for businesses of all sizes. We handle rentals, leases, and sales of ICT equipment, catering to both private corporations and government agencies. Recognizing the financial needs of our clients, ICT Zone Asia also extends financing options for hardware and software purchases. But...