We provide a salary range that is competitive towards the market, assuring you your future!

Competitive Salary

ICT Zone provides medical and health coverage for all employees.

Medical And Health Benefits

You are eligible to claim for parking or travelling fees that you paid during your time with us!

Parking Claims

ICT Zone Asia Berhad

<p>ICT Zone Asia, a Malaysian leader in information and communication technology (ICT) solutions, offers a comprehensive suite of services for businesses of all sizes.  We handle rentals, leases, and sales of ICT equipment, catering to both private corporations and government agencies. Recognizing the financial needs of our clients, ICT Zone Asia also extends financing options for hardware and software purchases. But our commitment goes beyond the sale – we provide ongoing maintenance and technical support to ensure customers can effectively utilize their technology investments.</p>
<p>Founded in 2000 by our current Managing Director/CEO, Tommy Lim Kok Kwang, and Non-Independent Non-Executive Chairman, Datuk Seri Ng Thien Phing, ICT Zone Holding Sdn Bhd (Formerly known as NTP World Marketing Sdn Bhd) which is a company initially dealing with audio-visual equipment for private corporations, has experienced steady growth through strategic partnerships and acquisitions. Early on, we established key relationships with partner companies gaining access to the government sector. This success led to them becoming appointed resellers for major brands like HP, Dell, and Lenovo, solidifying our position as a trusted provider.</p>
<p>Source: <a href="https://ictzone.asia/about-us/" target="_self">ictzone.asia</a></p>
<p></p>

About Us

<p><strong>Mission</strong></p>
<ul>
<li>Experiencing technology through ICT XaaS Solutions</li>
<li>Bridging technology needs through Techfin business</li>
<li>Generating wealth as Techfin company through ICT XaaS</li>
</ul>
<p><strong>Vision</strong></p>
<p>To be the leader in Technology Financing (“Techfin”) business through ICT Everything as a Service (XaaS) Solutions in the Asia Pacific region.</p>

Our Vision and Mission.

<p><h2 class="nott color">Job Brief:</h2> <div> <div>We are looking for someone who:</div> <ul> <li>Serve as the first point of contact for customers seeking technical assistance over the phone or email</li> <li>Perform remote troubleshooting through diagnostic techniques and pertinent questions</li> <li>Determine the best solution based on the issue and details provided by customers</li> <li>Walk the customer through the problem-solving process</li> <li>Direct unresolved issues to the next level of support personnel</li> <li>Manage and monitor IT products or services repairing and warranty activities.</li> <li>Manage and monitor Preventative Maintenance activities.</li> <li>Provide and maintain accurate information on IT products or services in the system.</li> <li>Record events and problems and the resolution in system logs</li> <li>Follow-up and update customer status and information</li> <li>Pass on any feedback or suggestions by customers to the appropriate internal team</li> <li>Identify and suggest possible improvements on procedures</li> <li>Other ad-hoc duties and responsibilities as assigned</li> </ul> </div> <h2 class="nott color">Requirements:</h2> <ol> <li>Proven experience as a help desk technician or other customer support role</li> <li>Tech savvy with working knowledge of office automation products, databases and remote control</li> <li>Good understanding of computer systems, mobile devices and other tech products</li> <li>Ability to diagnose and resolve basic technical issues</li> <li>Proficiency in English</li> <li>Excellent communication skills</li> <li>Customer-oriented and cool-tempered</li> <li>BSc/BA in IT, Computer Science or relevant field</li> </ol></p>

This job is for an IT Service Helpdesk role where you&#x27;ll provide technical assistance to customers via phone/email, troubleshoot IT issues, and manage product repairs. You might like this job because it offers hands-on experience in IT support and requires strong communication skills.

Job Brief:  We are looking for someone who:  

-Serve as the first point of contact for customers seeking technical assistance over the phone or email 

-Perform remote troubleshooting through diagnostic techniques and pertinent questions 

-Determine the best solution based on the issue and details provided by customers 

-Walk the customer through the problem-solving process 

-Direct unresolved issues to the next level of support personnel 

-Manage and monitor IT products or s...

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Company Profile

ICT Zone Asia Berhad