Job Description

 We are seeking a dedicated and enthusiastic Customer Service Executive to join our team. The ideal candidate will possess excellent communication skills, a passion for helping customers, and a strong ability to drive sales. You will be responsible for providing exceptional service to our customers, addressing inquiries, and generating revenue through the replacement of parts and services.

    

Key Responsibilities:

• Customer Interaction: Respond to customer inquiries via phone, email, and chat,
  providing accurate information and support.
• Issue Resolution: Identify and resolve customer issues effectively, ensuring a high level
  of customer satisfaction.
• Scheduling Technicians: Coordinate and schedule technicians to perform services for
  customers, ensuring that appointments are set and communicated effectively.
• Service Oversight: Monitor and ensure that services are carried out properly, following up with customers post-service to confirm satisfaction and address any concerns.
• Revenue Generation: Proactively promote and sell parts and services to customers,
  identifying opportunities to meet their needs and drive revenue growth.
• Product Knowledge: Maintain an in-depth understanding of our products/services to
  provide accurate information and support.
• Documentation: Record customer interactions and feedback in our system to track
  issues and follow up as needed.
• Collaboration: Work closely with other departments (e.g., sales, purchasing, technician)
  to resolve customer concerns and improve processes.
• Performance Metrics: Meet or exceed individual and team performance goals, including
  sales targets, response times, resolution rates, and customer satisfaction scores.
• Continuous Improvement: Actively contribute ideas for improving customer service
  processes and enhancing the overall customer experience.

Job Requirements

Qualifications:

• Education: Diploma or equivalent; a degree in a related field is a plus.
• Experience: Previous experience in customer service or a sales-oriented role preferred.
• Skills:
• Excellent verbal and written communication skills.
• Strong sales skills with a proven track record of meeting sales targets.
• Proficient in using CRM software and Microsoft Office Suite.
• Ability to handle high-stress situations and remain calm under pressure.
• Personal Attributes:
• Positive attitude and a customer-centric mindset.

Strong interpersonal skills and the ability to work effectively in a team 

Skills