Commission

Yearly increment and bonus to staff never miss for the past 10 years

Increment

Annual leave up to 14 days for confirmed employee

Annual leave 

Provided with an Orientation and a series of training & coaching by the Business Development Manager/Purchaser and Engineer of the company

Training & Coaching

Others

Hydro One Marketing Sdn Bhd 

Hydro One is a Malaysian based company that produces a diverse range of home living products and solutions. From design, production to distribution, Hydro One has contributed to the contemporary lifestyle in many domestic homes and commercial premises.&nbsp;

Our diversified product range can be categorised into the divisions of "Water Appliances", "Pool &amp; Spa", "Outdoor Living" and "Composite" with Hydro One Fiberpool®, Hydro One Picola and Solarwave Solar Water Heater stands out as our flagship products. Besides, our water filtration and treatment systems are widely recognised and adapted solutions in commercial &amp; industrial sector as well.&nbsp;

Besides corporate clientele from property development sectors, commercial &amp; industrial sectors, etc., Hydro One’s products were also exported worldwide to over 40 countries, spanning from South East to East Asia, Europe, South America, the Middle East, Africa and Oceania.&nbsp;

FB: www.fb.com/hydroonemarketing&nbsp;
IG: www.instagram.com/hydroonemarketing&nbsp;
YouTube: bit.ly/3h8Tu8X&nbsp;

About us 

PURPOSE STATEMENT : We Elevate Your Home Living &amp; Lifestyle Experience So A Legacy That Propagates The Culture of Family Caring Is Crafted For Lasting Memories with Your Loved One. &nbsp;
VISION STATEMENT : Leading Innovative Home Living with Lifestyle Improvement Product &nbsp;
MISSION STATEMENT : Transform Everyone’s Home Into a Place They Call Sanctuary. &nbsp;
BRAND PROMISE : Deliver Happiness.

Corporate Statement

&nbsp;We are seeking a dedicated and enthusiastic Customer Service Executive to join our team. The ideal candidate will possess excellent communication skills, a passion for helping customers, and a strong ability to drive sales. You will be responsible for providing exceptional service to our customers, addressing inquiries, and generating revenue through the replacement of parts and services. &nbsp;&nbsp;&nbsp;&nbsp;
Key Responsibilities:
<ul>
<li>Customer Interaction: Respond to customer inquiries via phone, email, and chat, providing accurate information and support.</li>
<li>Issue Resolution: Identify and resolve customer issues effectively, ensuring a high level of customer satisfaction.</li>
<li>Scheduling Technicians: Coordinate and schedule technicians to perform services for customers, ensuring that appointments are set and communicated effectively.</li>
<li>Service Oversight: Monitor and ensure that services are carried out properly, following up with customers post-service to confirm satisfaction and address any concerns.</li>
<li>Revenue Generation: Proactively promote and sell parts and services to customers, identifying opportunities to meet their needs and drive revenue growth.</li>
<li>Product Knowledge: Maintain an in-depth understanding of our products/services to provide accurate information and support.</li>
<li>Documentation: Record customer interactions and feedback in our system to track issues and follow up as needed.</li>
<li>Collaboration: Work closely with other departments (e.g., sales, purchasing, technician) to resolve customer concerns and improve processes.</li>
<li>Performance Metrics: Meet or exceed individual and team performance goals, including sales targets, response times, resolution rates, and customer satisfaction scores.</li>
<li>Continuous Improvement: Actively contribute ideas for improving customer service processes and enhancing the overall customer experience.</li>
</ul>

This job is a Customer Service Administrator role where you&#x27;ll help customers over the phone, email, and chat while coordinating tech services. You might like this job because it combines problem-solving with the chance to drive sales and improve customer satisfaction!

Interpersonal Communications

Effective Communication

Empathy

Patience

Complex Problem Solving

Product Knowledge

Time Management

Adaptability

_We are seeking a dedicated and enthusiastic Customer Service Executive to join our team. The ideal candidate will possess excellent communication skills, a passion for helping customers, and a strong ability to drive sales. You will be responsible for providing exceptional service to our customers, addressing inquiries, and generating revenue through the replacement of parts and services.
 
____
Key Responsibilities:



-Customer Interaction: Respond to customer inquiries via phone, email, a...

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