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This job is as a Content Moderator, where you'll help manage user appeals about social media account rules. You might like this job because it involves problem-solving and teamwork, all from a back-office setting without direct user contact.
Undisclosed
Mid Valley Kuala Lumpur , Kuala Lumpur
Job Description
We're looking for a Content Moderator (Account Safety Specialist) to join our back-office operations, focusing on user appeals related to social media account restrictions. In this role, you'll conduct account verification and make critical decisions based on platform guidelines. You'll also collaborate with internal and external teams to improve workflows and ensure efficient appeal handling.
Responsibilities:
- Review user appeals related to one of the social media platform's account restrictions (this is a back-office role, no direct user interaction required);
- Conduct account verification and make operational decisions based on platform review guidelines;
- Collaborate with internal and external teams to propose workflow improvements and ensure efficient and accurate handling of appeals.
Job Requirements
Requirements:
- Must be able to speak, read and type in both English and Chinese (Mandarin) languages.
- At least 6 months of experience in any social media account or any social media platfrom's content review;
- Familiarity with social media platfrom, for example: WhatsApp, Facebook Messenger or WeChat; knowledge of online fraud techniques is a strong advantage;
- Detail-oriented, patient, and able to handle high-volume, fast-paced, and repetitive tasks under pressure;
- Require to work in rotational shifts (9am to 6pm ; 1pm to 10pm) or on public holidays.
Skills
Company Benefits
Hybrid Work Arrangement
A flexible mix of office hustle and home comfort—where productivity meets balance!
Medical Coverage
Medical, dental, and optical coverage are your all-in-one health toolkit—keeping you covered, comfortable, and looking sharp!
Pantry Refreshment
A festival celebration at work is like hitting pause for fun—where creativity, culture, and snacks come together to make the office feel like a party!
Festivity Celebration
A festivity celebration at work is a chance to swap spreadsheets for sparkle—where team spirit, and a little bit of magic light up the office!
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
1 - 3 Years of Experience
Career Level
Junior Executive