Job Description

Job Summary:

The Customer Care Consultant is responsible for providing responsive, high-quality

assistance to customers via phone, email, chat, or other support channels. This role involves

troubleshooting problems, guiding customers through product use, and ensuring their

satisfaction by delivering timely and accurate support.

Job Requirements

Key Responsibilities:

• Respond promptly to customer inquiries via phone, chat, email, or ticketing systems.
• Diagnose and troubleshoot basic to moderately complex technical issues.
• Provide product usage guidance, onboarding support, and service information.
• Escalate unresolved issues to the appropriate internal teams (e.g. technical support or

product).

• Maintain detailed and accurate records of customer interactions using tracker or any tools.
• Collaborate with team members to share knowledge and improve the customer experience.
• Identify patterns in customer issues and suggest improvements to processes or

documentation.

• Stay updated on product changes, updates, and new features.
• Follow up with customers to ensure problems are resolved and satisfaction is achieved.

Essential Skills:

• Able to explain solutions clearly and concisely across multiple channels (email, phone,

chat).

• Uses a friendly, professional, and empathetic tone that reflects the company’s brand.

Skills