Travelling & Parking Allowance

Medical

Be a part of a community who supports each other to learn and grow everyday to be the best version of yourselves.

Growth and learning

Co-working space? At Maria's, choose to work in any of our outlets for a change in environment!

Cafe working environmnent

Maria's Steakcafe

Maria's Steakcafe is a western restaurant that specializes in serving tantalizing beef steaks. Our first outlet in Ipoh has been around for 22 years. Currently, we have a total of 4 outlets; 1 in Ipoh and 3 in Klang Valley. When you walk in, we strive to put a smile on our customers face by exceeding expectations in the quality of our food and in our heart-warming yet professional service. Hence, nothing fancy, all we want is for every customer to indulge in a true taste experience.

Who We Are

We always believe that no man is an island. Every company is as good as its people. We respect, appreciate and learn from each other. We encourage open communication and transparency. Our Core Values Efficiency Our team works efficiently. Every meeting is capped to an hour. Every goal is clearly defined. No time wasted. Hence, giving you time for work-life balance! Excellence We strive for excellence, not perfection. We continuously improve our systems, our food and our service to strive towards perfection. We put our best effort into making Maria's a place where every customer leaves with a smile! Growth We believe in the growth of every individual. As part of the team, you are expected to pick up a new skill for your personal growth. Be flexible for changes. We just keep changing based on our new skills and knowledge. The sky is the limit here! Creativity There is no one best way to meet our goals. There is always a better way and a different way or perhaps a way that no man has thought of before. Unleash your creativity! If you also embrace these values, join us and be part of our dynamic team and contribute to our community's happiness by providing a true taste experience!

Our Culture

JOB SUMMARY
<ins>MISSION</ins>
<ul>
<li>To ensure that all restaurant operations run smoothly.&nbsp;</li>
<li>To responsible on managing all aspects of all restaurant's operations.&nbsp;</li>
<li>To manage teams of restaurant employees including servers, bartenders and hosts.</li>
<li>To ensure customers receive excellent service and great food, and that they have a memorable quality experience.</li>
<li>Drive outlet performance to achieve and exceed sales targets.</li>
</ul>
<ins>KEY OUTCOMES</ins>
The Outlet Manager is responsible for overseeing the daily operations of the front-of-house team in KLCC outlet to ensure a high standard of customer service, staff performance, and overall outlet improvement. This role includes supervising staff, managing small events, maintaining inventory, ensuring compliance with HACCP standards, and contributing to the overall enhancement of customer service quality.&nbsp;

<ins>MAIN RESPONSIBILITIES</ins>
Outlet Improvement:
<ul>
<li>Identify and implement strategies to enhance the overall appearance, efficiency, and performance of the outlet.</li>
<li>Monitor and evaluate outlet operations to ensure optimal customer satisfaction and operational excellence.</li>
</ul>
Staff Improvement: 
<ul>
<li>Manage and mentor FOH staff to improve their performance and productivity.</li>
<li>Conduct regular evaluations and provide feedback to staff, promoting professional growth and development.</li>
</ul>
Customer Service Quality Improvement:
<ul>
<li>Lead initiatives to improve the customer experience by ensuring high standards of service are maintained.</li>
<li>Address customer complaints and feedback promptly and effectively to ensure customer satisfaction.</li>
</ul>
Staff Training:
<ul>
<li>Organize and conduct training sessions for FOH staff on customer service, product knowledge, and operational procedures.</li>
<li>Ensure all staff are trained on and adhere to HACCP standards and other safety protocols.</li>
</ul>
Event Management:
<ul>
<li>Plan, coordinate, and execute within the outlet, ensuring smooth operation and excellent customer service.</li>
<li>Work closely with the kitchen and other departments to ensure events are delivered successfully.</li>
</ul>
Accountability for Sales Performance
<ul>
<li>Train, coach, and motivate staff to meet sales goals while maintaining morale and productivity.</li>
<li>Oversee daily operations, stock, and cost control to maximize profit margins.</li>
<li>Monitor sales data, prepare reports, and adjust strategies to ensure consistent growth.</li>
</ul>
HACCP Compliance:
<ul>
<li>Ensure all FOH operations comply with HACCP standards, maintaining a safe and sanitary environment for both staff and customers.</li>
<li>Regularly review and update procedures to adhere to food safety regulations.</li>
</ul>
Inventory Management:
<ul>
<li>Oversee FOH inventory, ensuring adequate stock levels are maintained and minimizing waste.</li>
<li>Conduct regular inventory checks and manage ordering processes in collaboration with the purchasing department.</li>
</ul>
Other FOH Duties Assigned by HOD:
<ul>
<li>Undertake additional tasks and responsibilities as directed by the Head of Department to support overall operations.</li>
</ul>

This job is for an Outlet Manager who keeps our restaurant running smoothly! You might like this job because you’ll lead a team, ensure excellent customer service, oversee events, and boost sales—all while making dining memorable for guests!

Time Management

Food Services

Customer Relationship Management

Customer Support

People Management

Team Oriented

Teamwork

Team Leadership

Interpersonal Communications

Food And Beverage Management

JOB SUMMARY
MISSION



-To ensure that all restaurant operations run smoothly. 


-To responsible on managing all aspects of all restaurant's operations. 


-To manage teams of restaurant employees including servers, bartenders and hosts.


-To ensure customers receive excellent service and great food, and that they have a memorable quality experience.


-Drive outlet performance to achieve and exceed sales targets.

KEY OUTCOMES
The Outlet Manager is responsible for overseeing the ...

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Company Profile

Maria's Steakcafe