At Mastercard, we value and support flexibility as part of our hybrid workplace where every employee can do their best work.

Workplace flexibility

Get access to best-in-class inclusive wellbeing programs and resources to help you be your best self.

Wellbeing benefits

Mastercard offers Recognizing You globally—it’s our peer-to-peer recognition program that enables us to celebrate the big and small wins every day!

Recognizing You

Mastercard

Connecting everyone to priceless possibilities
At Mastercard, we connect and power an inclusive digital economy that benefits everyone, everywhere. As a global technology company in the payments space, we are looking for change makers who are committed to doing well by doing good.&nbsp;
We offer a wide variety of opportunities for passionate individuals who want a growing career with impact. Explore career opportunities with us and discover your next priceless possibility.
Source: <a href="https://careers.mastercard.com/us/en/" target="_self">careers.mastercard.com</a>

Who We Are

Be a force of good
At Mastercard, we’re powering economies and empowering people, building a sustainable economy where everyone prospers.
Our inclusion efforts
We believe in an equitable world, where humanity unites, prosperity is shared and opportunity is open to us all.
Learning and career development
Feed your curiosity through industry-leading content from Mastercard's Learning Academies and open new doors on Unlocked, your opportunity network to make impact and form mentorships.
Source: <a href="https://careers.mastercard.com/us/en/" target="_self">careers.mastercard.com</a>
&nbsp;

Our Values

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a&nbsp;sustainable&nbsp;economy where everyone can prosper. We support a wide range of digital payments choices, making transactions&nbsp;secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and Summary<h3 aria-hidden="true"></h3>Associate Manager, Specialized Product Delivery (SPD), Advisors Client Services<h3 aria-hidden="true"></h3>All About Us The Client Service team is a key differentiator for Mastercard, providing the innovative services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We provide customers across industries and geographies with a tailored portfolio of solutions to address their business needs. Within Data and Services, the Mastercard Business Intelligence suite of products, aims to bring to market innovative solutions combing the power of consulting and technology. With compelling offerings for financial institutions, retailers, telecommunications organizations, travel companies and more, our services drive efficiency and value and enable our customers to solve business problems from end to end. The role will lead initiatives to support the growth and scalability of the MBI product suite business in the region All About the Role Make an Impact as an Associate Manager, Specialized Product Delivery (SPD), Advisors Client Services Advisors Specialized Product Delivery is a client-facing team driving customer success for Mastercard Services, Data and Platforms by: •Building strong credible relationships with our clients and internal stakeholders •Act as ‘voice of the customer’ internally and use these valuable feedback / insights to drive customer experience •Pro-actively engaging with customers to strengthen their internal skills, knowledge, and experience for Mastercard products and solutions •Acting as the knowledge expert on products and solutions and the most effective means of implementations •Project managing the delivery of new and complex products and solutions to our customers •Partnering with our product and sales teams to ensure clear communication to our customers, incl. developing and maintaining customer support and sales materials As an Associate Manager, you will develop a deep understanding of our product features &amp; functionalities and be responsible for the successful delivery of our analytics solutions (where required) that drives value for our clients. Your Responsibilities You will act as a coach for our customers. Your coaching efforts will support our customers in implementing our products and solutions in ways that add value for their businesses, derive insights and ultimately supporting our customers in their strategic goals •Expertise in transforming data into insights and visualization, with an ability to deliver and support decision makers using the insights •Conduct platform demonstration, training and hosting webinars. •Leads assigned delivery projects to ensure contractual objectives and delivery on-time goals are met. •Research and deliver solutions for complex problems and respond to inquiries •Identify areas of improvement, track project &amp; task updates, and identify clients at risk of churning •Act as a liaison between the client and product development teams and assist with prioritization of client requested platform enhancements, customization, and/or client specific features. •Realise operational efficiencies in the way solutions are delivered to customers •Demonstrate a commercial mindset in identifying cross-sell and up-sell of solutions •Drive license retention and identify new logos to support commercial goals •Manage user-onboarding process and effectively partner with users to improve their ability to leverage insights and data to drive business decisions. •Develops and maintains strong working relationships, with partners in other business functions to complete delivery and customer support tasks. All About You •Experience in delivery of SaaS solutions or data products •Proven experience working in Customer Delivery or Consulting fostering strong customer engagement, demonstrating value add to customers, and leading to successful product / project deliverables •Execute a data-driven approach to defining priorities and tracking success •Demonstrating a customer success mindset focused on delivering solutions that are scalable, leverage innovative technologies, and delightful for end-users •Proven ability to work with both business and technology stakeholders; strong writer, presenter, and speaker. •Exceptional analytical and quantitative problem-solving skills •Enthusiastic with the ability to inspire others and create a collaborative culture of teamwork. •Demonstrated ability to develop relationships with both mid- and executive-level customer contacts. All About Your Education &amp; Skills •Bachelor’s degree or equivalent qualification. •Fluent local office language and English required; other languages desirable. •Comfortable with significant customer interaction and excited to build executive-level relationships. •Advanced Word, Excel, and PowerPoint skills required. Toronto Base Salary Range: 100,000-155,000 CAD<h3 aria-hidden="true"></h3>Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.<h3 aria-hidden="true"></h3>Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>Abide by Mastercard’s security policies and practices;</li><li>Ensure the confidentiality and integrity of the information being accessed;</li><li>Report any suspected information security violation or breach, and</li><li>Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.</li></ul>

This job is about leading customer success at Mastercard by managing specialized product delivery. You might like this job because it offers a chance to build strong client relationships and turn data into valuable insights for businesses.

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest p...

Associate Manager, Specialized Product Delivery (SPD), Advisors Client Services

Mastercard

Associate Product Manager (Product Analyst)

Hiredly X

Project Management Executive

NUREN GROUP

Marketing Manager

PRIME COMMERCE ASIA

Associate Consultant (Marketing & Branding)

Roar Point Sdn Bhd

Associate Consultant (Marketing & Branding)

Roar Point Sdn Bhd

Associate Sales Manager

TROOPERS

Product Specialist

Innity Sdn Bhd

Key Account Manager

Digital Symphony

Business Development Manager

Berrywin CMC

Company Profile

Mastercard