Get paid to work & have fun with snacks! Additional benefits for you on office carpark & other subsidies.

Happiness = Productivity

Flexi and casual everyday - We are KPI-oriented and result driven. 

Flexi and Casual Everyday

Medical insurance coverage for confirmed staff - Your medical is taken care of.

Insurance Coverage

NUREN GROUP

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Nuren Group is a strong supporter on women-in-tech and career-comeback-program. Our mission is to build an innovative and AI-driven platform to effectively deliver sustainable, quality health, wellness and education to our community of mothers and children. With this, we are aiming to drive growth in our domestic digital economy through technology adoption, as well as increasing digital export sales, by becoming the tech-enablers and SuperApp bridging the engagement between brands and our community across Southeast Asia.&nbsp;
We are a passionate team with BIG dream. We currently hire 50+ knowledge workers who specialize in AI, big data, digital media and ecommerce space. We are scaling our business to cater for regional expansion, and we welcome talent to join our growing family. Read more about us: <a href="https://nurengroup.com/home" target="_self">https://nurengroup.com/home</a>

About Us

<ul>
<li>Happiness is new productivity - Get paid to work &amp; have fun.</li>
<li>Medical insurance coverage for confirmed staff - Your medical is taken care of.</li>
<li>Flexi &amp; casual everyday - we are KPI-oriented &amp; result driven.</li>
<li>Flat organization - we hate office politics &amp; toxic culture.</li>
<li>Birthday is your holiday - take a day off &amp; come back rejuvenated.</li>
<li>Regular mini team activities - bond with your colleagues.</li>
<li>Additional benefits for you on office carpark &amp; other subsidies.</li>
</ul>

Why Us?

Nuren Group is a fast-growing regional Internet-based company, with presence in Malaysia, Singapore and Thailand. 

<ul>
<li>Customer Journey Crafting: Collaborate with cross-functional teams to develop and improve customer journey maps, ensuring a consistent and positive experience from initial contact to post-purchase support. Ability to strategize communication channels and customer segmentations.</li>
<li>Customer Interaction: Respond to customer inquiries through phone, email, chat, or in-person interactions promptly and professionally.</li>
<li>Product and Service Knowledge: Maintain a deep understanding of our products and services to effectively educate customers and offer the best solutions to meet their needs.</li>
<li>Sales and Upselling: Proactively identify opportunities to upsell and cross-sell products and services to enhance customer satisfaction and drive revenue growth.</li>
<li>Issue Resolution: Investigate and resolve customer concerns and complaints efficiently and to the satisfaction of the customer.</li>
<li>Customer Relationship Building: Establish and maintain strong relationships with customers by providing personalized attention and support.</li>
<li>Feedback Gathering: Collect and relay customer feedback to internal teams for continuous improvement of products and services.</li>
<li>Reporting and Analysis: Track and analyze customer interactions, sales performance, and other relevant metrics to inform strategic decisions and enhance customer experiences.</li>
<li>Process Improvement: Contribute to the development and optimization of customer service processes to improve efficiency and customer satisfaction.</li>
</ul>

This job is for a Project Management Executive who crafts customer journeys and handles inquiries. You might like this job because it lets you build strong relationships, solve problems, and enhance experiences while driving sales and improving services!

Event Management

Project Management




-Customer Journey Crafting: Collaborate with cross-functional teams to develop and improve customer journey maps, ensuring a consistent and positive experience from initial contact to post-purchase support. Ability to strategize communication channels and customer segmentations.


-Customer Interaction: Respond to customer inquiries through phone, email, chat, or in-person interactions promptly and professionally.


-Product and Service Knowledge: Maintain a deep understanding of our...

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