At Mastercard, we value and support flexibility as part of our hybrid workplace where every employee can do their best work.

Workplace flexibility

Get access to best-in-class inclusive wellbeing programs and resources to help you be your best self.

Wellbeing benefits

Mastercard offers Recognizing You globally—it’s our peer-to-peer recognition program that enables us to celebrate the big and small wins every day!

Recognizing You

Mastercard

Connecting everyone to priceless possibilities
At Mastercard, we connect and power an inclusive digital economy that benefits everyone, everywhere. As a global technology company in the payments space, we are looking for change makers who are committed to doing well by doing good.&nbsp;
We offer a wide variety of opportunities for passionate individuals who want a growing career with impact. Explore career opportunities with us and discover your next priceless possibility.
Source: <a href="https://careers.mastercard.com/us/en/" target="_self">careers.mastercard.com</a>

Who We Are

Be a force of good
At Mastercard, we’re powering economies and empowering people, building a sustainable economy where everyone prospers.
Our inclusion efforts
We believe in an equitable world, where humanity unites, prosperity is shared and opportunity is open to us all.
Learning and career development
Feed your curiosity through industry-leading content from Mastercard's Learning Academies and open new doors on Unlocked, your opportunity network to make impact and form mentorships.
Source: <a href="https://careers.mastercard.com/us/en/" target="_self">careers.mastercard.com</a>
&nbsp;

Our Values

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a&nbsp;sustainable&nbsp;economy where everyone can prosper. We support a wide range of digital payments choices, making transactions&nbsp;secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and Summary<h3 aria-hidden="true"></h3>Manager, Product Solutions and Customer Engagement<h3 aria-hidden="true"></h3>The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies. We are looking for a Pre-Sales Solution Consultant to drive the expansion and adoption of our Consumer Clarity solution – a platform connecting customers, issuers, and merchants to achieve improved financial transparency, enhanced customer experience, and significant reductions in disputes, chargebacks, and operational costs. As a product and technical expert, you will be instrumental in the sales cycle helping issuers and merchants understand and realize this value, tailor the solution to their specific needs, secure the sale, and establish a foundation for successful implementation and lasting partnership. Furthermore, you will play a key role in influencing the future direction of our product, identifying new opportunities, channels and partnerships. Role • Work closely with sales to deeply understand prospect business objectives, technical requirements, and pain points; deliver tailored product and technical demonstrations that highlight value and articulate the solution potential. • Serve as the Subject Matter Expert on Consumer Clarity's products, services, and underlying technologies, leveraging broad domain expertise (payments, digital banking, etc.) to provide insightful perspectives and shape solutions. • Develop and present solution proposals aligned with the prospects requirements, clearly articulating the business value proposition, and collaboratively develop business cases ensuring clear ROI articulation. • Actively support the sales process by building prospect confidence and ensuring the agreed-upon solution is secured, including participation in RFPs, RFIs, SOWs, technical assessments, and POCs. • Establish and nurture strong relationships with key technical and business stakeholders, using experience, knowledge &amp; data to apply influence and becoming a trusted advisor. • Being the voice of the customer by actively communicate customer needs, market trends, and product feedback internally • Develop and continuously improve a pre-sales playbook and supporting collateral. • Collaborate effectively with sales, product, engineering, marketing, and delivery teams for seamless communication throughout the sales lifecycle and facilitate a smooth transition from pre-sales to delivery. • Abide by Mastercard’s security policies and practices; • Ensure the confidentiality and integrity of the information being accessed; • Report any suspected information security violation or breach, and complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. All About You • Proven experience in sales solution consultancy, pre-sales or solution architecture role, ideally within the financial services, SaaS or ecommerce industry. • Experience working with both enterprise clients (issuers/banks) and merchants would be a significant advantage. • A strong grasp of system and application architecture, digital banking or merchant platforms, and the payments landscape. Deep knowledge of API, integration and UX design patterns &amp; principles. • Ability to understand business needs, translate them into technical solutions and ensure that those solutions resonate with prospects. • Experience creating customer-facing collateral including design artifacts, and technical specifications. • Ability to effectively showcase solution capabilities through engaging and tailored demonstrations. Skilled in storytelling, articulating vision and value propositions to secure buy-in • Excellent communication skills with the ability to adapt messaging for different audience types and clearly articulate complex technical aspects. • Ability to work collaboratively with sales teams, internal stakeholders and prospects. Effective at applying influence, building trust and rapport. • Highly self-motivated and proactive, with a strong drive to achieve results. • Ability to effectively manage and prioritize multiple projects and tasks simultaneously. • Highly self-motivated and proactive, with a strong drive to achieve results. • Willingness and ability to travel regularly to meet with prospects and customers.<h3 aria-hidden="true"></h3>Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.<h3 aria-hidden="true"></h3>Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>Abide by Mastercard’s security policies and practices;</li><li>Ensure the confidentiality and integrity of the information being accessed;</li><li>Report any suspected information security violation or breach, and</li><li>Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.</li></ul>

This job is for a Manager of Product Solutions and Customer Engagement at Mastercard. You might like this job because it lets you combine innovative tech and customer service to help businesses thrive, all while enhancing financial transparency and reducing costs.

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest p...

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