At Mastercard, we value and support flexibility as part of our hybrid workplace where every employee can do their best work.

Workplace flexibility

Get access to best-in-class inclusive wellbeing programs and resources to help you be your best self.

Wellbeing benefits

Mastercard offers Recognizing You globally—it’s our peer-to-peer recognition program that enables us to celebrate the big and small wins every day!

Recognizing You

Mastercard

Connecting everyone to priceless possibilities
At Mastercard, we connect and power an inclusive digital economy that benefits everyone, everywhere. As a global technology company in the payments space, we are looking for change makers who are committed to doing well by doing good.&nbsp;
We offer a wide variety of opportunities for passionate individuals who want a growing career with impact. Explore career opportunities with us and discover your next priceless possibility.
Source: <a href="https://careers.mastercard.com/us/en/" target="_self">careers.mastercard.com</a>

Who We Are

Be a force of good
At Mastercard, we’re powering economies and empowering people, building a sustainable economy where everyone prospers.
Our inclusion efforts
We believe in an equitable world, where humanity unites, prosperity is shared and opportunity is open to us all.
Learning and career development
Feed your curiosity through industry-leading content from Mastercard's Learning Academies and open new doors on Unlocked, your opportunity network to make impact and form mentorships.
Source: <a href="https://careers.mastercard.com/us/en/" target="_self">careers.mastercard.com</a>
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Our Values

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a&nbsp;sustainable&nbsp;economy where everyone can prosper. We support a wide range of digital payments choices, making transactions&nbsp;secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and Summary<h3 aria-hidden="true"></h3>Senior Enterprise Operations Engineer<h3 aria-hidden="true"></h3>Overview Network Operations Center (NOC) Senior Operations Engineer is a key position responsible for ensuring the stable operation of Mastercard’s Network infrastructure globally. This role involves managing eyes on glass monitoring, network systems health check validations, troubleshooting issues, and optimizing performance to support the organization's mission-critical operations. The NOC Senior Operations Engineer will work in a fast-paced, dynamic environment, often requiring quick decision-making and problem-solving. The role may involve working in a command center setting, monitoring systems, coordinating with various teams, and ensuring optimal network performance and security. The Role • Network Monitoring: Eyes on glass monitoring of network performance and system alerts to ensure reliable operation. • Incident Response: Lead the incident response team to quickly address and resolve network outages or disruptions. Investigate outages, incidents; own problem tickets; replicate issues in lab and provide solutions to mitigate recurrence. • Troubleshooting: Diagnose and troubleshoot complex network issues, employing analytical skills and technical expertise. Acceptance testing of new tech including upskilling of ops. • System Maintenance: Perform regular maintenance checks and updates to network systems, including hardware and software. • Performance Optimization: Analyze network performance metrics and implement improvements to enhance efficiency and reliability. • Documentation: Maintain detailed records of network configurations, incidents, and performance reports. • Coordination: Collaborate with other IT teams and stakeholders to ensure integrated and cohesive network operations. • Training: Provide guidance and training to junior engineers and team members on best practices and standard operating procedures. • Compliance: Ensure that network operations comply with organizational policies, industry standards, and regulatory requirements. All about You: • Education: Bachelor’s degree in information technology, Computer Science, or related field. • Experience: Some years of experience in network operations, with a focus on complex IT infrastructures. • Certifications encouraged but not required: Relevant certifications such as Arista / Aruba / Cisco / Palo CompTIA Network+, or equivalent. • Technical Skills: Proficiency in network protocols, routing, switching, firewall management, and network security principles. • Problem-Solving: Highly analytical and good at troubleshooting with the ability to resolve complex network issues. • Communication: Excellent verbal and written communication skills, with the ability to convey technical information clearly. • Availability: Willingness to work in a shift-based environment, including nights, weekends, and holidays as required. Good-to-Haves: • Advanced Degrees: Master's degree in a related field. • Additional Certifications: Advanced network certifications and specialized training in network technologies. • Project Management: Experience in managing network-related projects and initiatives. • Industry Knowledge: Familiarity with industry best practices and emerging trends in network operations.<h3 aria-hidden="true"></h3><h3 aria-hidden="true"></h3>Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>Abide by Mastercard’s security policies and practices;</li><li>Ensure the confidentiality and integrity of the information being accessed;</li><li>Report any suspected information security violation or breach, and</li><li>Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.</li></ul>

This job is a Senior Enterprise Operations Engineer at Mastercard. You’ll keep their global network running smoothly, fixing issues and optimizing performance. You might like this job because you thrive in fast-paced environments and love problem-solving!

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest p...

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