Job Description

Job Family / Department: Project & Maintenance Support / Technical

Reporting: Manager, Technical Services

Functions/Responsibilities:

Part of the Technical delivery of both Project and Managed Services to ensure seamless IT Services. 

• Technical knowledge to understand customer challenges and requirements; and delivery of the services successfully. 
• Provide technical leadership in Requirements Discovery & Solution Development.
• High-level skill in architectural design and technical implementation. 
• A structured thinker with strong problem-solving skills.
• Contributes to team effort by accomplishing related results as needed.
• Ability to manage multiple projects, determine project urgency and execute detailed action plans.
• Conduct POC (Proof of Concept), try out and self-learn of new technologies.

Project Implementation:

• Deliver or implement projects according to the Customer's technical requirement as agreed in the Technical Proposals/Scope of Work. 
• Coordinate with customers on new projects and follow through until the project is closed and commissioned to meet the project timeline. 
• Keep customers informed on the project's development and progress.
• Highly customer service is driven by excellent planning & organizational abilities.

Daily Fault-Call Services:

• Assist in Support Team in performing technical fault isolation or troubleshooting at the Customer's premises.
• Required to be on standby for Support Requests. 

Job Requirements

Performance Requirements:

• Ability to perform technical requirements efficiently and effectively.
• Ability to prioritize effectively and work with a sense of urgency.
• Ability to work independently with a significant "attention to detail."
• Effectively communicates with teammates and managers.        
• Excellent leadership and mentoring abilities, ability to multitask management and escalations of critical issues simultaneously with project management experience.

Technology Competencies and Experience Requirements:

• Resourceful, highly driven, and self-motivated with competency and a strong sense of responsibility.
• Positive attitude towards continuous learning.
• Minimum six (6) years of working experience, with three (3) years in Network Support & Project deployment. 
• Relevant technical certification from the vendors (Citrix, Fortinet, Cisco, Microsoft, Broadcom) is advantageous. 
• Experience in private/public cloud, switches, routers, wireless access points, firewalls, security and integration with Services. 

Education or Certification:

• Minimum a Diploma in IT / Computer Studies or equivalent.
• Professional Certificate (Cisco CCNA/CCNP, Fortinet, Citrix NetScaler)
• Good Spoken & Writing Proficiency in English.

Skills