Your health matters to us. Enjoy comprehensive medical and dental coverage to keep you at your best.

Medical & Dental

Thinking what to wear to work? Wear what makes you comfortable and confident at work!

Smart Casual

Stay energized and productive with our fully stocked pantry, offering a wide array of snacks, coffee, and tea to keep you going throughout the day.

Refuel & Recharge

Quick and easy access! Just a short walk from Bangsar LRT for a smoother commute every day.

Steps from Bangsar LRT!

Enjoy generous annual leave as part of our comprehensive benefits package! 

Annual Leave 

We cover your EPF and SOCSO contributions to keep your future secure

EPF, SOCSO, EIS 

Nevigate Global Network Sdn Bhd

Nevigate Communications (Nevigate) is an independent global network services and solutions provider headquartered in Singapore, with regional offices located in China, Hong Kong, Malaysia and the United Arab Emirates.&nbsp;&nbsp;

Asia is our backyard and we possess deep knowledge of this market. Yet we constantly strive to build and strengthen our network of leading telecommunications partners across the globe to serve you better and with even more alternatives.&nbsp;&nbsp;

Nevigate’s unique high performance Virtual Network Overlay Platform offers to business customers a carrier-independent and carrier-neutral network, spanning more than 180 countries. This means you can trust us to connect your global IT network, while you focus on growing your businesses with your customers.&nbsp;&nbsp;

At Nevigate, our Secured Internet and Connectivity solutions will be tailored to your business needs.

<h3><a href="http://www.nevigate.net/" target="_self">Website</a></h3>
<a href="http://www.nevigate.net/" target="_self">http://www.nevigate.net </a>&nbsp;

ABOUT US

<h2><ins>Vision</ins> <a href="https://emojipedia.org/magnifying-glass-tilted-right" target="_self">🔎</a></h2>
To be the first Asia specialist aggregator to drive a change in mindset by revolutionizing how global carriers build sustainable business partnerships, delivering exceptional value through service excellence and customer support.

<h2><ins>Mission</ins> <a href="https://emojipedia.org/chart-increasing" target="_self">📈</a></h2>
We will use virtualized and IP-based innovation to help customers achieve productivity and efficiency gains. Fundamentally, we will change how businesses contribute to a sustainable future. <ins>What's it like at Nevigate?</ins>
We are a young, fun and lowkey chaotic (in a good way) bunch! Open convos are a big thing here- whether it is brainstorming ideas, cracking jokes or just sharing random thoughts over coffee! We might be camera-shy, but trust us, the vibes in the office are ALWAYS on! We take our work seriously but we know how to chill too! From surprise birthday treats to chill festive lunches, we keep things light and meaningful. No big frills, just good people, good food and good times! If you are into good energy, solid teamwork and a place where you can grow while being yourself- you'll prolly fit right in!

OUR VISION, MISSION & CULTURE!

&nbsp;
<ul>
<li>Compile reference documentation for internal teams during handover;</li>
<li>Perform fault analysis, classification, and troubleshooting of incidents through the support portal;</li>
<li>Provide network circuits traffic monitoring and updates;</li>
<li>Follow up closely with providers on faulty circuits and ensure issues are resolved as per the agreed Service Level Agreement (SLA);</li>
<li>Liaise with customers to provide updates as per the agreed SLA;</li>
<li>Manage and resolve all Level and Level 2 Technical Escalation involving Nevigate Links, CPE, and VPNs;</li>
<li>To escalate up to Nevigate Level 3 and/or management, if issues are not resolved or encountered prolonged delay to resolution.</li>
<li>Perform customization of daily, weekly, and monthly reports.</li>
<li>Perform shift work</li>
<li>Other ad-hoc tasks related to network management and technical provisioning delivery;</li>
<li>Provide onsite support if required.</li>
</ul>

This job is an Internship Trainee in IT Operations/NOC. You might like this job because you get to troubleshoot incidents, monitor network traffic, and interact with customers while ensuring timely issue resolution and escalation.

Network Switches

Network Routing

Network Engineering

 



-Compile reference documentation for internal teams during handover;


-Perform fault analysis, classification, and troubleshooting of incidents through the support portal;


-Provide network circuits traffic monitoring and updates;


-Follow up closely with providers on faulty circuits and ensure issues are resolved as per the agreed Service Level Agreement (SLA);


-Liaise with customers to provide updates as per the agreed SLA;


-Manage and resolve all Level and Level 2 T...

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Company Profile

Nevigate Global Network Sdn Bhd