Job Description

 Core Responsibilities

• Operational Oversight: Supervise the daily operations of all departments, including front desk, housekeeping, maintenance, and security, ensuring adherence to brand standards and operational procedures.
• Financial Management: Develop, manage, and monitor the annual budget, control costs, oversee rent/fee collection, and ensure profitability. This involves analyzing financial reports and implementing strategies to achieve financial targets.
• Guest/Owner Relations: Ensure high levels of satisfaction by resolving complaints, implementing service improvements, and fostering a positive community environment.
• Staff Management and Development: Recruit, hire, train, mentor, and supervise staff, including department heads. The GM is responsible for creating a positive work environment, conducting performance evaluations, and ensuring compliance with labor laws.
• Maintenance and Facilities: Oversee property maintenance and repair programs, including preventive maintenance, to ensure the physical facilities are kept in optimal condition and comply with health, safety, and security regulations.
• Sales and Marketing: Collaborate with marketing and sales teams to develop strategies that maximize occupancy and revenue, build local relationships, and enhance the property's visibility.
• Stakeholder Liaison: Act as the primary point of contact for property owners, investors, vendors, and regulatory bodies, providing regular reports on performance and strategic plans. 

Job Requirements

Key Skills and Qualifications

• Experience: Extensive experience in a managerial position within the hospitality or hotel/shortstay industry is typically required, often 3-5+ years in a leadership role.
• Leadership: Strong leadership, communication, and interpersonal skills to inspire and motivate a diverse team.
• Business Acumen: In-depth knowledge of hotel/residence operations, financial management (P&L statements, budgeting), and strategic planning.
• Problem-Solving: Excellent problem-solving and decision-making abilities, with the capacity to handle escalated issues and emergencies calmly and effectively.
• Organizational Skills: Strong organizational and time management skills to oversee multiple departments and priorities simultaneously. 

The GM is expected to be available at all times for emergencies and is accountable for the property's overall health and success. 

Skills