Job Description

1. Identity & Mission
   OrionMano is a Digital Solution Partner who aims to be the leading authority in pioneering SEO strategies, empowered by innovative IT solutions, shaping the digital landscape by setting the industry standards for excellence.
2. Growth & Rewards
   Exciting growth prospects and the potential for substantial income. We believe in fair recognition for your hard work, positive attitude, and contributions to the company's success.
3. Relationships & Collaboration
   Challenges are inevitable but don't worry, we've got your back. We foster a culture of camaraderie, passion, and hard work rule. You'll work alongside awesome colleagues, entrepreneurs, and partners as we tackle this adventure together!
4. Dreams & Vision
   Sparking your dreams, letting you run wild. With plenty of chances to grow personally and professionally, we're here to help you reach your goals of fast growth, and fulfilling your dreams.
5. Love & Enthusiasm
   We're all about passion and excitement, seeking individuals who share our dedication. Join us for fun team activities that make work-life balance a breeze!

Job Description

1. Provide Outstanding Customer Support & Manage Orders

- Deliver timely, clear, and empathetic responses to customer inquiries, ensuring full understanding and addressing customer needs with a personal touch.

- Handle customer orders efficiently, from inception to completion, ensuring seamless transactions and an exceptional customer experience.

- Actively seek feedback to continually enhance service quality and identify opportunities to reinforce the brand’s reputation for excellence.

1. Resolve Customer Issues & Complaints

- Handle customer concerns with a positive, proactive mindset, offering effective solutions to enhance satisfaction.

- Address customer complaints professionally, ensuring timely, appropriate resolutions while maintaining a high standard of service.

- Establish a strong relationship with customers by building trust through open, honest communication and consistent follow-through on issues.

1. Promote Company Products, Services & Offers

- Educate customers about the company’s products and services, ensuring they understand the value and benefits of each offering.

- Engage with potential customers through consultations, making personalised recommendations to meet their specific needs.

- Help new customers navigate the registration process, ensuring a smooth and seamless experience while showcasing all available offerings.

1. Staying Up-to-Date with Trends:
   - Remaining updated with the latest trends and changes in Customer Service
   - Stay competitive and adapt strategies to enhance customer interactions, and streamline processes for improved satisfaction.

Job Requirements

• A customer orientation mindset with the ability to understand and meet customer needs with empathy, patience, and a commitment to delivering outstanding service.
• Strong communication skills, with the ability to clearly explain services and solutions to customers.
• Strong analytical and problem-solving skills, capable of identifying customer issues, analysing potential solutions, and providing effective resolutions that ensure satisfaction.
• [Added Advantage] Experience with customer relationship management (CRM) and order management tools.
• [Added Advantage] Experience in a customer-facing role, with a track record of successfully managing orders and resolving customer inquiries or complaints.
• [Added Advantage] Understand Mandarin to support Mandarin-Speaking Clients.

Skills