Job Description

• Manage daily e-commerce operations across platforms (Shopee, Lazada, TikTok Shop, Shopify, etc.).
• Oversee day-to-day fulfilment of all customer orders and internal stock movements
• Coordinate with 3PL warehouse, packing, and courier service providers for smooth delivery.
• Oversee inventory control: stock monitoring, replenishment, and reporting.
• Ensure product listings are updated (pricing, stock availability, promotions).
• Track order status, handle returns/exchanges, and resolve operational issues.
• Support marketing and sales teams during campaigns (flash sales, festive promos, vouchers, internal sampling and etc.).
• Prepare operational reports on sales, inventory, and order performance.
• Ensure compliance with platform rules, company SOPs, and service level agreements.
• Identify process improvements to optimize efficiency and customer experience.
• Provide administrative support to management and cross-functional departments.
• Undertake other duties as assigned by the superior until full closure

Job Requirements

•  Diploma/Degree in Business Administration, Supply Chain, E-Commerce, or related field.
• 1-3 years of experience in eCommerce operations, admin, or logistics (preferably in FMCG or startup)
• Hands-on experience working with 3PL providers and external warehouses
• Familiar with e-commerce platforms (Shopee, Lazada, TikTok, Shopify, etc.).
• Good organizational and multitasking skills.
• Strong communication (English and Bahasa Malaysia) and problem-solving abilities.
• Proficiency in Microsoft Office/Google Workspace (Excel, Sheets, etc.).
• Able to work independently in a fast-paced environment.
• Familiar with inventory planning tools or ERP systems (a bonus)

Skills