Job Description

1. E-Commerce Operations

• Manage day-to-day operations of e-commerce platforms including Shopee, Lazada, TikTok Shop, and other marketplaces
• Ensure product listings are accurate, optimized, and up to date (pricing, images, descriptions, promotions)
• Coordinate order fulfilment, inventory availability, and logistics partners to ensure smooth operations
• Proactively monitor platform compliance, store performance, customer reviews, and service level KPIs, and take timely action to address any issues.
• Proactively track stock aging, identify slow-moving and near-expiry inventory, and implement effective clearance strategies ahead of expiry.

2. Sales & Revenue Growth

• Own and drive sales performance, revenue targets, and profitability (P&L) for assigned markets or platforms
• Plan and execute campaigns, mega sales, and promotional activities (e.g. 9.9, 11.11, 12.12)
• Optimize pricing, promotions, bundles, and vouchers to maximize conversion and margin
• Analyse sales trends and customer behaviour to identify growth opportunities

3. Digital Marketing & Traffic Management

• Execute and optimize paid ads (platform ads, search ads, display ads, affiliate programs)
• Work with internal or external teams on content and livestreams

Job Requirements

• Diploma or Degree in Business, E-Commerce, Marketing, or related field.
• 3–5 years of proven e-commerce experience.
• Analytical and data-driven with advanced Excel/Google Sheets skills.
• Capable of multitasking in a fast-paced, cross-border environment.
• Passion for pets and the pet care industry is a strong plus.
• Proficiency in three languages: English, Chinese, and Malay 

Skills