Our teams are innovative, hands-on and collaborative. The power to share and collaborate requires respect, integrity and teamwork. 

United through teamwork

Our company is rooted in a rich heritage but to look to the future, we need new energy and perspectives.

Open and collaborative culture

We are here to help our employees expand their skills and expertise in various areas.

Connect, Grow, Succeed

Prudential plc

Prudential Assurance Malaysia Berhad (PAMB) is a leading and innovative insurance company in Malaysia, serving the savings, protection and investment needs of Malaysians by offering a full range of financial solutions through its branches, agency force and bancassurance distribution partners network nationwide. 
Our purpose For Every Life, For Every Future is to provide simple and accessible financial and health solutions to every generation.
PAMB was established in Malaysia in 1924 and is a subsidiary of Prudential plc, which was founded in London in 1848. Prudential plc provides life and health insurance and asset management, with a focus on Asia and Africa.
This year, we are proud to celebrate Prudential’s 100th anniversary in Malaysia.
Source: <a href="https://www.prudential.com.my/en/our-company-about-us/" target="_self">prudential.com</a>

Who We Are

Purpose
For Every Life, For Every Future
Mission
To be the most trusted partner and protector for this generation and generations to come.
Source: <a href="https://www.prudential.com.my/en/our-company-about-us/" target="_self">prudential.com</a>

Our Values

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.<h3>PRINCIPAL DUTIES:</h3><ul><li>Deliver end to end Customer Journey and provide exceptional PRUexperience Service to our customers.</li><li>Fulfill the Claims Philosophy by paying all valid claims quickly.</li><li>Treat all our customers with compassion and care.</li><li>Keep our Customers well informed on the progress of their Claims regularly along the journey.</li><li>Serve our customers exceptionally well during their life’s difficult moment by making it simple and easy when handling their Claims.</li><li>Be consciously aware that our customers are awaiting our decisions, therefore resolve their claims quickly without unnecessary requirements.</li><li>Close collaboration with co-workers from all areas within the organization focusing to resolve Customers’ requests without delay.</li><li>Provide exceptional customers’ experience during their moment of truth with us while ensuring that we are in full compliance of Company’s governance and best practices, local regulations and Group’s standards and guidelines.</li></ul>RESPONSIBILITIES:<ul><li>Life &amp; Banca- CI/ TPD/ DTH/ Instalment&nbsp;</li><li>Penders Management</li><li>Claims Investigations</li><li>CRM Management</li><li>Complaints Handling and Resolution</li><li>Collaboration with QA/ QL/ Clients</li><li>Agency Training &amp; Learning</li><li>Cross functional support</li><li>E2E Status / Progress Update</li><li>Claims initiatives &amp; system enhancement</li><li>Regulatory reporting and audit</li><li>Interdepartmental follow through</li><li>New product set up with Life benefit</li><li>Financial related (bank recon, suspense management, JV)</li></ul><div></div>JOB SPECIFICATION:&nbsp; &nbsp;Qualifications<ul><li>Degree in Biology/Biomedical Science/Business Administration/ Mathematics/ Economics/ Statistics and/or a professional life insurance qualification, e.g. ACII, AMII, AAII, FLMI, etc.</li></ul>Experience and Knowledge<ul><li>7 years of experience in claims including insurance claims administration and assessment (all claim types) and in-depth knowledge of the insurance industry and Life insurance claims.</li></ul>Others<ul><li>Well versed in Life Products is a must.</li><li>Knowledge on laws &amp; regulations governing the insurance industry is highly essential.</li><li>Equipped with insurance knowledge &amp; technical know-how on the fundamentals of Life Insurance.</li><li>Able to communicate &amp; interact efficiently with internal &amp; external customers.</li><li>Possess a good work ethic &amp; professionalism is practiced in every single time.</li></ul>&nbsp; Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.<div></div>

This job is for a Manager of Customer Promise in Major Claims at Prudential. You might like this job because you&#x27;ll help customers through tough times, ensuring quick and compassionate claims support while working with a diverse team.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.PRINCIPAL DUTIES:

-Deliver en...

Manager, Customer Promise - Major Claims

Prudential plc

Manager - Customer Support & Training (Credit Management Group)

AEON Credit Service (M) Berhad

(CEL) Credit Analyst Manager (54451)

Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.

Senior Executive, Customer Happiness

ZUS COFFEE

Servicing Group Head

AEON Credit Service (M) Berhad

Medical Director (KL/Penang)

Hiredly X

Manager - Training & Development (Credit Management Group)

AEON Credit Service (M) Berhad

Service Delivery Manager (Software Development)

Hiredly X

Operations Manager

YHPL Marketing Sdn Bhd

Senior Software Project Manager

Stampede Solution

Company Profile

Prudential plc