Our teams are innovative, hands-on and collaborative. The power to share and collaborate requires respect, integrity and teamwork. 

United through teamwork

Our company is rooted in a rich heritage but to look to the future, we need new energy and perspectives.

Open and collaborative culture

We are here to help our employees expand their skills and expertise in various areas.

Connect, Grow, Succeed

Prudential plc

Prudential Assurance Malaysia Berhad (PAMB) is a leading and innovative insurance company in Malaysia, serving the savings, protection and investment needs of Malaysians by offering a full range of financial solutions through its branches, agency force and bancassurance distribution partners network nationwide. 
Our purpose For Every Life, For Every Future is to provide simple and accessible financial and health solutions to every generation.
PAMB was established in Malaysia in 1924 and is a subsidiary of Prudential plc, which was founded in London in 1848. Prudential plc provides life and health insurance and asset management, with a focus on Asia and Africa.
This year, we are proud to celebrate Prudential’s 100th anniversary in Malaysia.
Source: <a href="https://www.prudential.com.my/en/our-company-about-us/" target="_self">prudential.com</a>

Who We Are

Purpose
For Every Life, For Every Future
Mission
To be the most trusted partner and protector for this generation and generations to come.
Source: <a href="https://www.prudential.com.my/en/our-company-about-us/" target="_self">prudential.com</a>

Our Values

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.JOB SCOPE:&nbsp; The incumbent is responsible to manage an efficient and effective Claims team by meeting and exceeding management’s expectations on operational processes. &nbsp;The complexity of the insurance business requires the incumbent to acquire a thorough knowledge of the different insurance products (and their functionalities / technicalities) and operational processes to ensure customer’s enquiries are resolved in accordance with agreed service levels. &nbsp;The incumbent is also required to work closely with other operations departments in delivering excellent service quality to customers.Position Summary: &nbsp;&nbsp; &nbsp;Claims Approval within authority limit &nbsp;&nbsp; &nbsp;Claims Recommendation to the next Level &nbsp;&nbsp; &nbsp;Planning overall strategy of the Unit &nbsp;&nbsp; &nbsp;Managing the day to day functions of the Unit which include people, system, procedures and others.&nbsp;PRINCIPAL DUTIES &amp; RESPONSIBILITIES:&nbsp; &nbsp;&nbsp; &nbsp;Appraising claims up to a company-specified approval limit.&nbsp; &nbsp;&nbsp; &nbsp;Strategic planning, managing, coordinating, controlling and monitoring the Unit plans to ensure that the operational objectives of the department and the company are being met.&nbsp; &nbsp;&nbsp; &nbsp;Responsible in ensuring appropriate measures and controls on claims leakages and fraud management, monitoring of legal cases are adhered to.&nbsp; &nbsp;&nbsp; &nbsp;Assessing critical legal and industry issues on claims with high ambiguity and exposures to the company.&nbsp; &nbsp;&nbsp; &nbsp;Ensuring that Insurance Act, Bank Negara Malaysia, Anti-Money Laundering &amp; Counter-Financing of Terrorism (AML/CFT) efforts, LIAM guidelines and internal guidelines are strictly complied with as applicable.&nbsp; &nbsp;&nbsp; &nbsp;Applying complicated theory and fundamentals of claims appraisals.&nbsp; &nbsp;&nbsp; &nbsp;Ensuring company-specific claims policy and guidelines are in line with Prudential Malaysia Claims policy and standards. This includes defining and implementing standards for accuracy, productivity and timeliness as well as recommending strategies to meet those standards.&nbsp; &nbsp;&nbsp; &nbsp;Reviewing and revising claims guidelines regularly to ensure that they are aligned with changes in the market, legal and regulatory environments, and product design.&nbsp; &nbsp;&nbsp; &nbsp;Supervising the performance of subordinates.&nbsp; &nbsp;&nbsp; &nbsp;Representing the department head in meetings.&nbsp; &nbsp;&nbsp; &nbsp;Implementing projects for the streamlining of operations or improvement of servicing capabilities.&nbsp; &nbsp;&nbsp; &nbsp;Determining appropriate training for subordinates to ensure that they are keeping up with market and business requirements. REQUIREMENTS:&nbsp;Education&nbsp;&nbsp; &nbsp; : Degree in Biology/Biomedical Science/Business Administration/Mathematics/Economics/ &nbsp; &nbsp; &nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp;Statistics and/or a professional life insurance qualification .e.g. ACII, AMII, AAII, FLMI, etc..Experience &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;: 10 years of experience in claims including 5 years at a managerial level, 5 years&nbsp; &nbsp; in insurance claims administration and assessment (all claim types) and in- &nbsp; depth knowledge of the insurance industry and Life/Group insurance claims.&nbsp;KSA’s &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; : Well versed in Life/Group Products is a must.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; : Knowledge on laws &amp; regulations governing the insurance industry is highly essential.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; : Equipped with insurance knowledge &amp; technical know-how on the fundamentals of&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Life Insurance.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; : Able to communicate &amp; interact efficiently with internal &amp; external customers.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; : Possess a good work ethic &amp; professionalism is practiced in every single time. &nbsp;&nbsp; Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.<div></div>

This job is about leading a claims team at Prudential, ensuring smooth operations and high service quality in medical reimbursements. You might like this job because you’ll help people while shaping a strong, diverse team in a supportive environment.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.JOB SCOPE: 
The incumbent is re...

Manager, Customer Promise - Medical Reimbursement & Accident

Prudential plc

Medical Director (KL/Penang)

Hiredly X

HR Manager

Hiredly X

Manager - Customer Support & Training (Credit Management Group)

AEON Credit Service (M) Berhad

HR Manager (Automotive sector)

Hiredly X

AVP, Finance (Management Reports-Tax and Expenses Management)

Great Eastern Life Assurance (M) Berhad

Store Manager (KLCC)

Abeaute Sdn Bhd

Human Resource & Admin Manager

Goodnite Sdn Bhd

Assistant Manager/ Senior Executive, Accounts & Finance

Nateskin

PENGURUS CAWANGAN (SRI DAMANSARA)

Geekfix Sdn Bhd

Company Profile

Prudential plc