Job Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

We are seeking an experienced ServiceNow Developer (mid-to-senior level) to build and lead our ServiceNow capability within Finance. In this role, you will own the business development and administration of the ServiceNow platform, from maintaining and enhancing workflows that drive digital transformation for Finance processes. You will work closely with Finance teams (e.g. invoicing, accounting, budgeting, approvals) to translate their requirements into efficient ServiceNow workflows . As a senior member, you will lead projects from conception to delivery, coordinate with both technical and non-technical stakeholders, and establish best practices to ensure the platform’s success. This role offers the opportunity to shape our ServiceNow roadmap within Finance and grow into a team lead, guiding junior members in the near future.

Background and Purpose:

Through FFP we are looking to build a sustainable growth platform by driving more consistent performance across each of our markets through modernization of our organizational model and technology platform.

As part of this modernization there is a need to create a Finance centre of excellence to manage and run data governance processes. Through the Future Finance Programme (FFP), the candidate will need to operationalize newly designed data governance processes and ensure they are running effectively within BAU.

The role purpose is as follows:

• Establishing and scaling the ServiceNow platform within a dynamic finance and insurance environment.

• Support both IT and business stakeholders by designing, developing, and maintaining digital workflows—especially those co-created with citizen developers.

• Drive automation, streamline finance-related processes, and deliver tailored ServiceNow solutions aligned with business priorities.

• This position will serve as a key technical leader for ServiceNow initiatives within a Business context.

The key deliverables:

• A scalable and maintainable ServiceNow platform architecture aligned to business and IT governance standards.

• Automated workflows supporting core finance functions (e.g., invoicing, budgeting, approvals).

• Working with IT, define a ServiceNow Governance framework and support structure for citizen-developed applications.

• A structured backlog and prioritization mechanism for enhancements and modifications.

• Knowledge base, development standards, and documentation for internal ServiceNow practices.

• Roadmap for ServiceNow capability development and team expansion.

Principal Accountabilities:

• Platform Development & Management - Design, build, and manage scalable ServiceNow workflows, modules, and integrations with a focus on finance and operations.

• Workflow Optimization - Enhance and support both IT-led and citizen-developer workflows; ensure performance, scalability, and governance.

• Demand Management - Establish and run a structured intake and prioritization process for ServiceNow feature requests and change initiatives.

• Business Engagement - Collaborate with Finance and business teams to capture requirements, deliver solutions, and ensure alignment with process needs.

• Project Leadership - Lead ServiceNow-related projects from inception through delivery. Ensure on-time, in-scope, and high-quality implementations.

• Governance & Compliance - Enforce ServiceNow development standards and governance policies, especially in contexts involving citizen developers.

• Team Growth & Mentorship - Provide technical leadership and mentorship to junior developers and guide the onboarding of future team members.

Candidate Requirements:

• Bachelor’s degree in computer science, Information Technology, or related field

• 5+ years hands-on experience with ServiceNow development in enterprise environments

• Has strong experience working in the Insurance Industry and Finance

• Deep understanding of ServiceNow data schema, scoped applications, and APIs

• Strong experience with finance-related process automation (e.g. invoicing, budgeting workflows)

• Demonstrated ability to lead projects and work cross-functionally with business and IT stakeholders

• ServiceNow Certified Application Developer (CAD) — Required

• ServiceNow Certified System Administrator (CSA) — Preferred

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Job Requirements