Our teams are innovative, hands-on and collaborative. The power to share and collaborate requires respect, integrity and teamwork. 

United through teamwork

Our company is rooted in a rich heritage but to look to the future, we need new energy and perspectives.

Open and collaborative culture

We are here to help our employees expand their skills and expertise in various areas.

Connect, Grow, Succeed

Prudential plc

Prudential Assurance Malaysia Berhad (PAMB) is a leading and innovative insurance company in Malaysia, serving the savings, protection and investment needs of Malaysians by offering a full range of financial solutions through its branches, agency force and bancassurance distribution partners network nationwide. 
Our purpose For Every Life, For Every Future is to provide simple and accessible financial and health solutions to every generation.
PAMB was established in Malaysia in 1924 and is a subsidiary of Prudential plc, which was founded in London in 1848. Prudential plc provides life and health insurance and asset management, with a focus on Asia and Africa.
This year, we are proud to celebrate Prudential’s 100th anniversary in Malaysia.
Source: <a href="https://www.prudential.com.my/en/our-company-about-us/" target="_self">prudential.com</a>

Who We Are

Purpose
For Every Life, For Every Future
Mission
To be the most trusted partner and protector for this generation and generations to come.
Source: <a href="https://www.prudential.com.my/en/our-company-about-us/" target="_self">prudential.com</a>

Our Values

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.The High Net Worth (HNW) Case Manager serves as the dedicated underwriting concierge for High Net Worth (HNW) cases, providing guidance and support to agents from pre-submission advisory to policy approval. This role partners closely with agents to shape quality submissions upfront — anticipating medical and financial underwriting requirements, strengthening documentation readiness, and mitigating potential delays. Acting as the single point of contact for all underwriting-related matters, the Case Manager coordinates proactively with Underwriting to expedite complex assessments while safeguarding risk and compliance standards. Beyond case progression, the role elevates advisor confidence and client experience by delivering clarity, responsiveness, and disciplined execution across every HNW case.Key Responsibilities:<ul><li>Partner advisors early on complex High Net Worth (HNW) cases to shape strong submissions, anticipate medical and financial underwriting requirements, and ensure full documentation readiness before formal lodgment.</li><li>Act as quality gatekeeper for all HNW cases, enforcing high submission standards to minimize avoidable underwriting queries, rework, and delays.</li><li>Serve as the dedicated liaison for all medical and financial underwriting issues, coordinating closely with underwriters to clarify requirements and expedite decision-making.</li><li>Track case milestones, manage follow-ups, and resolve bottlenecks in complex or escalated cases to ensure timely progression toward approval.</li><li>Build trusted relationships with key HNW producers, providing clear guidance on underwriting expectations and strengthening advisors’ capability in handling large-ticket cases.</li><li>Ensure all submissions comply with underwriting guidelines and regulatory standards, escalating high-risk or sensitive cases appropriately.</li><li>Monitor case quality and turnaround metrics, identify recurring gaps, and collaborate cross-functionally to enhance the HNW case journey.</li></ul>Job Requirements:<ul><li>Strong underwriting background with solid knowledge of medical and financial risk assessment in life insurance.</li><li>Good understanding of life insurance operations, including end-to-end case submission, underwriting workflow, and policy issuance processes.</li><li>Experience handling complex or large-sum assured cases; prior exposure to High Net Worth (HNW) case management is a strong advantage.</li><li>Ability to interpret underwriting guidelines and provide practical advisory support to advisors.</li><li>Strong stakeholder management skills with the confidence to engage both senior advisors and underwriters.</li><li>Detail-oriented with high standards for documentation quality and compliance.</li></ul>&nbsp; Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.<div></div>

This job is a Senior Manager for High Net Worth case management at Prudential. You might like this job because you’ll guide agents through complex insurance cases, ensuring smooth processing and high standards while building strong relationships.

Kerja ini adalah untuk menjadi Pengurus Senior Pengurusan Kes untuk pelanggan bernilai tinggi di Prudential. Anda mungkin berminat dengan kerja ini kerana ia memberi peluang untuk membantu agen dan pelanggan dalam proses ketika mengurus kes insurans yang kompleks, memastikan setiap langkah berjalan lancar dan sesuai dengan semua keperluan.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.The High Net Worth (HNW) Case Ma...

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Company Profile

Prudential plc