Be supported by a holistic wellbeing culture that facilitates sustainable performance and personal success.

Wellbeing support

You will have the flexibility to choose ways of working that aligns with your needs at work and beyond.

Flexible working arrangement

Gain from a comprehensive range of benefits that meet your needs - including real-time recognition and benefits beyond monetary rewards.

Employee rewards

Experience greater opportunities and challenging assignments for your diversified growth through PwC's world-class curriculum!

Career development

Connect, collaborate, and create meaningful experiences through a community of former and current PwC professionals.

PwC community

We're a network of firms in 151 countries with over 360,000 people who are committed to delivering quality in assurance, advisory and tax services, while working hard to build strong relationships with others and understand the issues and aspirations that drive them.
In Malaysia, PwC employs more than 3,000 people in seven locations (i.e. Kuala Lumpur, Pulau Pinang, Ipoh, Melaka, Johor Bahru, Labuan and Kuching) who are dedicated to solving the complex problems businesses are facing in today's changing marketplace.&nbsp;
Source: <a href="https://www.pwc.com/my/en/aboutus.html" target="_self">pwc.com</a>

Who We Are

At PwC, our purpose is to build trust in society and solve important problems. It is this focus which forms the services we provide and the decisions we make.
We are committed to building trust in business, corporate responsibility, diversity &amp; inclusion, flexible work arrangements, career coaching and training. Underpinning all this is the PwC purpose: "To build trust in society and solve important problems".
Source: <a href="https://www.pwc.com/my/en/aboutus.html" target="_self">pwc.com</a>

Our Values

<h3>Description</h3> Whether you’ve just graduated or have years of experience, this is a firm where you can learn and grow. It’s the PwC experience that stays with you as you build strong networks and make lasting friendships. Be part of a larger team as we work together, drawing on everyone's knowledge and skills to reimagine the possible. Join PwC today for the experience that stays with you. <div class="wddesc1 wd-jobtext">Line of ServiceTaxIndustry/SectorNot ApplicableSpecialismTechnology StrategyManagement LevelSenior AssociateJob Description &amp; SummaryAt PwC, our people in tax services focus on providing advice and guidance to clients on tax planning, compliance, and strategy. These individuals help businesses navigate complex tax regulations and optimise their tax positions. In quantitative tax solutions and technologies at PwC, you will focus on leveraging data analytics and technology to develop innovative tax solutions. In this field, you will use quantitative methods to optimise tax processes and enhance decision-making for clients.<div><ul><li>Provide L2 support for e-invoicing solutions, addressing incidents and service requests.&nbsp;</li><li>Analyse and resolve technical issues by providing workarounds.&nbsp;</li><li>Escalate complex problems to higher-level support teams or development teams as needed.&nbsp;</li><li>Monitor system performance and availability using Azure monitoring tools.&nbsp;</li><li>Work closely with development teams to convey technical requirements and system improvements.&nbsp;</li><li>Document solutions and troubleshooting steps to maintain knowledge base and best practices.&nbsp;</li><li>Conduct installations for on-premises environments and troubleshoot any issues that arise related to on-premises environments.&nbsp;</li><li>Optional: Assist in the development of scripts and small enhancements in C# to improve system functionality.&nbsp;</li><li>Optional: Assist in updating of mapping implementation through Altova MapForce should changes arise.&nbsp;</li><li>Optional: Perform routine maintenance and updates on e-invoicing systems to ensure optimal performance and compliance with standards.&nbsp;</li><li>Optional: Work on automating routine tasks using containerization and DevOps practices.&nbsp;</li><li>Optional: Provide guidance and training to end-users and junior support staff on e-invoicing system functionalities.&nbsp;</li></ul></div>Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:<ul><li>Respond effectively to the diverse perspectives, needs, and feelings of others.</li><li>Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.</li><li>Use critical thinking to break down complex concepts.</li><li>Understand the broader objectives of your project or role and how your work fits into the overall strategy.</li><li>Develop a deeper understanding of the business context and how it is changing.</li><li>Use reflection to develop self awareness, enhance strengths and address development areas.</li><li>Interpret data to inform insights and recommendations.</li><li>Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.</li></ul><div>Requirements<ul><li>Familiar with the Azure portal and services, log monitoring tools and application insights.&nbsp;</li><li>Experience with containerization technologies and environments, such as Docker and Kubernetes.&nbsp;</li><li>Experience in writing and optimizing SQL queries for data retrieval.</li><li>Ability to perform database analysis, troubleshoot issues, and provide insights based on data.&nbsp;</li><li>Familiar in using the Linux command line to manage and operate systems across different versions like Ubuntu and Red Hat, including handling files and installing software.&nbsp;</li><li>Strong troubleshooting skills to diagnose and resolve technical issues efficiently.&nbsp;</li><li>Analytical thinking to identify root causes of issues and propose effective workarounds.&nbsp;</li><li>Ability to clearly communicate technical issues and solutions to non-technical stakeholders.&nbsp;</li><li>Collaboration skills to work with cross-functional teams, including developers, business analysts, and product managers.&nbsp;</li><li>Competency in documenting issues, processes, and resolutions to contribute to a comprehensive knowledge base.&nbsp;</li><li>Nice to have: Good understanding of Malaysia's e-invoicing processes, SDK, and guidelines.&nbsp;</li><li>Nice to have: Basic understanding on SFTP and familiar with file manager such as WinSCP / FileZilla.</li><li>Nice to have: At least 2 - 4 years of experience in C# development, proficient in application support, development, debugging and enhancing C# applications.&nbsp;</li><li>Nice to have: Experience with data mapping tools such as Altova MapForce.&nbsp;</li><li>Nice to have: Ability to maintain focus and productivity while meeting service-level agreements (SLAs) and handling high-pressure support situations.&nbsp;</li></ul></div>Education (if blank, degree and/or field of study not specified)Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsAccepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Corporate Tax Planning, Creativity, Data Analytics, Data Visualization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Scenario Planning, Self-Awareness, Statistical Analysis, Statistical Theory, Tax Compliance, Tax Efficiency, Tax Modeling, Tax Preparation, Tax Research {+ 1 more}Desired Languages (If blank, desired languages not specified)Travel Requirements0%Available for Work Visa Sponsorship?NoGovernment Clearance Required?NoJob Posting End DateDecember 31, 2025 </div>

This job is a Senior Associate - L2 Support Engineer at PwC, where you help clients with e-invoicing tech support. You might like this job because it offers networking opportunities and a chance to grow your tech skills in a collaborative environment.

Description Whether you’ve just graduated or have years of experience, this is a firm where you can learn and grow.

It’s the PwC experience that stays with you as you build strong networks and make lasting friendships. Be part of a larger team as we work together, drawing on everyone's knowledge and skills to reimagine the possible.

Join PwC today for the experience that stays with you.  Line of ServiceTaxIndustry/SectorNot ApplicableSpecialismTechnology StrategyManagement LevelSenior A...

Senior Associate - L2 Support Engineer

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