Job Description

You will be responsible for managing, monitoring, and optimizing cloud-based systems while providing L2/L3 technical support for enterprise cloud services. You will have hands-on experience in cloud infrastructure, scripting, and troubleshooting, ensuring high availability and performance for customers.

Cloud Infrastructure & Support:

• Provide back-end cloud support for customer-facing teams, ensuring SLA compliance
• Monitor cloud services (AWS/Azure) for performance, security, and cost optimization
• Troubleshoot and resolve escalated cloud infrastructure issues (VM, networking, storage, DB)
• Analyze and troubleshoot customer file issues (XML, JSON formats) when required for investigations
• Maintain internal knowledge base (Confluence, KB articles) for incident resolution

Automation & Optimization:

• Develop and maintain automation scripts (PowerShell, Python, Bash) for cloud operations
• Knowledge in CI/CD pipeline improvements (Docker, Kubernetes, Terraform - This is a plus)
• Identify and implement cost-saving measures in cloud resource usage
  

Collaboration & Compliance:

• Work with DevOps, Security, and IT teams to ensure Cloud best practices
• Document processes and ensure compliance with IT security policies (ISO 27001, SOC 2)
• Participate in on-call rotation with on-call allowances

Job Requirements

• 1-3 years of experience in cloud support, systems engineering, or DevOps
• Hands-on with AWS/Azure (Certification is a big plus)
• Proficient in scripting (PowerShell/Python/Bash) for automation
• Ability to analyze and understand customer file formats (XML, JSON) for troubleshooting purposes
• Basic knowledge of Linux/Windows servers, networking (TCP/IP, VPN, Firewalls)
• Experience with SQL/NoSQL databases (Oracle, MySQL, PostgreSQL, MongoDB)
• Strong analytical & problem-solving skills
• Can work independently with minimal supervision
• Comfortable in a fast-paced, evolving cloud environment
• Understanding of CI/CD pipelines (Jenkins, GitHub Actions)
• Familiarity with containerization (Docker, Kubernetes)

Skills