Training and Development 

Special discount entitlement to selected F&B outlets.

Special discount at retail outlets

Free medical and PA coverage upon commencement.

Free Medical and PA coverage

Young and Dynamic people

Casual and Friendly

Internet reimbursement up to RM150* per month.

Internet Reimbursement

Qinetics Solutions Sdn Bhd

<div>Business without Boundaries, that’s us! We enable the information age with complete and personalized business solutions.<br><br></div><div>Realising the vision of becoming a world-class IT organisation, Qinetics has grown to become a renowned industry player in the Domain Name Services, Website Security and Enterprise IT Solutions since its inception in year 2000. Qinetics now has a workforce of more than 100 employees and with offices in Kuala Lumpur, Singapore, Jakarta, Taipei, and Beijing.&nbsp;<br><br></div><div>In Qinetics, we are passionate about growing our customer’s businesses and we believe in making every day better with providing out-of-the-box solutions for our clients. We strive to meet the ever-changing needs of businesses worldwide through a platform of continuous improvement, process excellence and through our dedication to customer-centric innovation and strong partnerships.<br><br></div><div>And we are reaching out to dedicated and enthusiastic individuals who are keen to help us grow even further!<br><br></div><div>So, whether you are a fresh graduate or an experienced personnel, Qinetics is all about <strong>Making Things Happen</strong>…together with YOU!<br><br></div>

Who We Are

<div>Come and meet the Team that makes things happen, literally every day… an awesome bunch of wacky and wonderfully brilliant individuals who are not only passionate about the products we create, but also things like karaoke, we-fie and coffee. Most importantly, we love what we do and do what we love!<br><br>In Qinetics, we believe in open communication and teamwork, and relationships are built on mutual trust and respect. You get to work, learn, and grow with other young professionals just like you. You will work with teams and functional leaders who lead with integrity and who encourage your development in an engaging and enriching manner.<br><br>We may all come from differing backgrounds but we share something in common, and that is the will to succeed in whatever we do. So, if you think you are dynamic, fun and want to make the best out of yourself, then take this opportunity to join our team and start making things happen, the&nbsp;Qinetics’ way!</div>

Our Team

We aspire to be a dynamic service organization, and firmly believe in creating values in sustainable growth. 

<p>Responsible for handling client interactions through email, live chat, and other communication channels.&nbsp;&nbsp;</p>
<p>&nbsp;</p>
<h4><strong>Key Responsibilities</strong>:</h4>
<ol>
<li>Manage daily client interactions via email, live chat, and other communication platforms to address inquiries and requests.</li>
<li>Communicate effectively with partners through telephone or electronic channels regarding domain-related matters.</li>
<li>Escalate unresolved or complex queries to the appropriate departments for further investigation and resolution.</li>
<li>Analyze and evaluate relevant information to assess inquiry validity, identify root causes, and propose appropriate solutions.</li>
<li>Provide regular updates on issue progress and resolution to both internal and external customers.</li>
<li>Maintain accurate and high-quality responses to ensure compliance with ISO9001 audit standards.</li>
<li>Follow established Standard Operating Procedures (SOPs) for handling queries, processing orders, and addressing general inquiries.</li>
<li>Update daily operational listings and reports in accordance with provided requirements.</li>
</ol>
<p></p>

This job is ideal for fluent Mandarin speakers who enjoy resolving customer inquiries and providing high-quality support. You might like this job because it involves communicating with clients and partners through various channels and ensuring compliance with ISO9001 standards.

Customer Service

Customer Complaint Resolution

Customer Relationship Building

Effective Communication

Team Oriented

Process Improvement

Interpersonal Communications

Responsible for handling client interactions through email, live chat, and other communication channels.  
 
Key Responsibilities:



-Manage daily client interactions via email, live chat, and other communication platforms to address inquiries and requests.


-Communicate effectively with partners through telephone or electronic channels regarding domain-related matters.


-Escalate unresolved or complex queries to the appropriate departments for further investigation and resolution.
...

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Company Profile

Qinetics Solutions Sdn Bhd