You'll be at the forefront of the most exciting industry in the world—video games, bringing gamers closer to the games they love.

Global exposure

You get to enjoy working in an environment that values transparency and collaborative effort.

Transparency

With fifteen offices and three R&D labs worldwide, be part of a global team that transcends time zones and geographical boundaries.

Career advancement

Razer Inc.

Razer™ is the world’s leading lifestyle brand for gamers.&nbsp;
The triple-headed snake trademark of Razer is one of the most recognized logos in the global gaming and esports communities. With a fan base that spans every continent, the company has designed and built the world’s largest gamer-focused ecosystem of hardware, software and services.
Founded in 2005, Razer is dual headquartered in Irvine (California) and Singapore with regional headquarters in Hamburg and Shanghai. Razer has 19 offices worldwide and is recognized as the leading brand for gamers in the USA, Europe and China.
Source: <a href="https://www.razer.com/ap-en/about-razer" target="_self">razer.com</a>

Who We Are

Razer is a company made up of gamers. We excel because gamers rely on teamwork, are wicked problem-solvers and tenacious about reaching their goals, whether it’s beating a raid boss or launching a product. So if you’ve always been up for a real challenge, this is your chance—join us now.
Source: <a href="https://careers.razer.com/?_gl=1*s2nsil*_gcl_au*MTkyMjM5Njk1MS4xNzE4OTYxMDM3*_ga*NzIxNDkxMTYwLjE3MTg5NjEwMzQ.*_ga_3TRK53PM75*MTcxODk2MTAzMi4xLjEuMTcxODk2MTM1Ny41OS4wLjA.&_ga=2.55191725.788375241.1718961037-721491160.1718961034&__cf_chl_tk=qPTvHargKEyMBYcG1FcpGMOE_0jTt7w53llayc21CNk-1718961358-0.0.1.1-8063" target="_self">razer.com</a>

Our Values

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.<h2>Job Responsibilities :</h2>As a Technical &amp; Customer Support Specialist, you will provide technical assistance and support to merchants and customers utilizing our payment gateway services. You will focus on learning and mastering the technical aspects of payment processing, troubleshooting basic technical issues, and assisting merchants with integration and configuration tasks under the guidance of senior team members.<ul><li>Serve as the primary point of contact for technical support inquiries from customer using our payment gateway services.</li><li>Provide timely and effective technical assistance to customer via phone, email, chat, or ticketing system.</li><li>Troubleshoot and resolve technical issues related to payment processing, including transaction failures, integration problems and API issues.</li><li>Assist customer/client with account setup, configuration, and integration of our payment gateway with their websites or applications.</li><li>Collaborate with internal teams, including product development, engineering, and QA, to escalate and resolve complex technical issues.</li><li>Document and maintain accurate records of customer interactions, technical issues, and resolution.</li><li>Stay updated on industry trends, regulatory changes, and security standards related to payment processing.</li><li>Continuously seek opportunities to improve the customer support process, streamline workflows, and enhance the overall customer experience.</li></ul><h2>Pre-Requisites :</h2><ul><li>Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.&nbsp;&nbsp;&nbsp;</li><li>Minimum of 1 year(s) of experience in a relevant field is required.&nbsp;</li><li>Preferably with prior experience in technical support or customer service within the fintech or payment processing industry.&nbsp;&nbsp;</li><li>Familiarity with payment processing systems, APIs, electronic transactions and web technologies is a plus.&nbsp;</li><li>Familiarity with ticketing systems and CRM software.&nbsp;</li><li>Strong troubleshooting and problem-solving skills.&nbsp;</li><li>Strong customer service orientation, with the ability to communicate technical concepts effectively to non-technical users and maintain a positive customer experience.&nbsp;</li><li>Excellent verbal and written communication skills, with the ability to convey technical information clearly and concisely. Multilingual skills language is encouraged (Bahasa Malaysia, English languages).&nbsp;</li><li>Capable of working independently and collaboratively in a dynamic work environment.&nbsp;</li><li>Flexibility and adaptability to quickly learn new technologies and tools, as well as to navigate changing priorities and requirements.&nbsp;</li><li>Strong team player with a collaborative mindset, willing to contribute to the success of the team and the organization as a whole.&nbsp;</li><li>Must be prepared to take on and complete appropriate duties as assigned by the team lead or manager.</li><li>Fresh graduates are also encouraged to apply.&nbsp;</li><li>Willingness to work in I-City.</li></ul>Are you game?

This job is Technical &amp; Customer Support Specialist at Razer. You&#x27;ll provide tech assistance to customers using payment gateways. You might like this job because it offers accelerated growth and a unique gamer-centric work experience.

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.Job Responsibilities :As a Technical and Customer Support Specialist, y...

Technical & Customer Support Specialist

Razer Inc.

Technical Support Representative

StoreHub

Customer Service

BIT BY BIT

Customer Service Specialist

Epos Global Solutions Sdn Bhd

Senior Payment Specialist

SEA Gamer Mall Sdn Bhd

Merchant Service Executive (Johor Bahru)

AEON Credit Service (M) Berhad

Bilingual Customer Success Specialist (Digital Banking)

OnceLife Sdn Bhd

Payment Specialist

Addex Sdn Bhd

Business Development Executive

Nardell Resources Sdn Bhd

Finance Executive

ASTRA FAMILY

Company Profile

Razer Inc.