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This job is a Transport Planner & Customer Service Associate. You might like this job because you will be responsible for coordinating and executing shipment deliveries while providing excellent customer service. You'll also have the opportunity to identify areas for process improvement.

RM 2000 - RM 3000



Job Description

  • To perform daily planning, arrangement, coordination, pre-alert, monitoring, and execution of transporters collection and delivery of shipments for customers.
  • To utilize the company system for planning, costing allocation.
  • To achieve daily and monthly KPI i.e. Delivery On-Time, Out for Delivery On-Time.
  • To drive improvement from time to time in processes, gaps analysis, costing, and any other areas deemed critical for high service level.
  • Serve as primary contact for customer inquiries and concerns.
  • Analyze customer orders, set delivery priorities, and make schedule adjustments to meet the timely delivery goal.
  • Dealing with delivery complaints, external warehouse and customer return, cancelation delivery, follow up with an outstanding delivery schedule, and other queries accordingly.

Job Requirements

  • Preferably a Diploma/Degree holder in Supply Chain/ Logistics/Transport or any other field.
  • Knowledge of Logistics or Transport system will be an advantage.
  • Good attitude, strong interpersonal & communication skills, self-motivated, responsible & a team player.
  • Experience in handling deliveries would be advantageous.
  • Good computer skills and the ability to use business support software.
  • Strong customer service, project management, and quality control skills.
  • Strong teamwork skills and attention to detail.


Customer Service
Transportation Planning

Company Benefits

Flexible Working Hours

Want to avoid traffic? Employees can always be free to set their own time to come to work. 8 hours is the working hours requirement.


We will provide coverage for the medical expenses and other compensation in case of any accident or injury.

Career Advancement

Over here, we provide a clear career advancement path as we believe in upward progression of one's career

Great Salaries

Yes, with great work comes great reward!

Work-Family Culture

We’re all about creating a culture so work feels like family

Open Communication

We encourage open communication whereby everyone is free to voice out their opinions, suggestions or new ideas to help develop the company.

Additional Info

Company Activity

Last active - few hours ago

Experience Level


Job Specialisation

Customer Service, Supply Chain & Logistics


Transport Planner & Customer Service Associate

Ruma Home Sdn. Bhd.

RM 2000 - RM 3000



This job is no longer available