Transport Planner & Customer Service Supervisor
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This job is Transport Planner & Customer Service Supervisor, responsible for coordinating deliveries and customer service inquiries. You might like this job because it requires daily planning, KPI monitoring and improvement, and primary customer contact.
RM 2500 - RM 3200
Semenyih
Full-Time
Job Description
- To perform daily planning, arrangement, coordination, pre-alert, monitoring, and execution of transporters collection and delivery of shipments for customers.
- To utilize the company system for planning, costing allocation.
- To achieve daily and monthly KPI i.e. Delivery On-Time, Out for Delivery On-Time.
- To drive improvement from time to time in processes, gaps analysis, costing, and any other areas deemed critical for high service level.
- Serve as primary contact for customer inquiries and concerns.
- Analyze customer orders, set delivery priorities, and make schedule adjustments to meet the timely delivery goal.
- Dealing with delivery complaints, external warehouse and customer return, cancelation delivery, follow up with an outstanding delivery schedule, and other queries accordingly.
- To assist senior supervisor with the related jobscopes.
Job Requirements
- Preferably a Diploma/Degree holder in Supply Chain/ Logistics/Transport or any other field.
- Knowledge of Logistics or Transport system will be an advantage.
- Good attitude, strong interpersonal & communication skills, self-motivated, responsible & a team player.
- Experience in handling deliveries would be advantageous.
- Good computer skills and the ability to use business support software.
- Strong customer service, project management, and quality control skills.
- Strong teamwork skills and attention to detail.
Skills
Company Benefits
Great Salaries
Yes, with great work comes great reward!
Work-Family Culture
We’re all about creating a culture so work feels like family
Flexible Working Hours
Want to avoid traffic? Employees can always be free to set their own time to come to work. 8 hours is the working hours requirement.
Insurance
We will provide coverage for the medical expenses and other compensation in case of any accident or injury.
Career Advancement
Over here, we provide a clear career advancement path as we believe in upward progression of one's career
Open Communication
We encourage open communication whereby everyone is free to voice out their opinions, suggestions or new ideas to help develop the company.
Additional Info
Experience Level
1 - 3 Years of Experience
Job Specialisation
Customer Service, Supply Chain & Logistics
Company Profile
Ruma Home Sdn. Bhd.
We are a leading furniture retail company driving creativity for inspiration lives. So, we’re looking for talented, driven people to create a better life. Let’s find out how we can grow this amazing company together!
Ruma specialists in designing contemporary and chic home furniture that ideally represents the urban, modern and cosmopolitan flavors so desired by – but have been beyond the reach of – most people. Our designers, who are equally as house-proud as you, strive to create inspiring pieces that amplify the beauty of your home. We also source and handpick the trendiest home furnishing items, then tweak and resize to fit the needs of modern home to ensure perfection and sophistication.
We do not just sell tables, chairs and cabinets. Instead, Ruma is built upon a passion to help you create a home that inspire your dreams, your individuality, you. At Ruma, we believe that a beautiful home is within your grasp, you just need a little inspiration.
And At Ruma, Inspiration lives here.