Job Description

Key Responsibilities:

Daily Café Operations

• Oversee day-to-day café operations to ensure smooth workflow, high-quality service, and excellent customer satisfaction.
• Ensure all café areas (front and back) are maintained in accordance with hygiene and safety standards.

Customer Experience & Service Quality

• Maintain a warm and professional environment
• Handle customer inquiries, feedback, and complaints promptly to ensure satisfaction and service recovery.
• Ensure product presentation, taste, and service standards consistently meet company expectations.

Inventory & Cost Management

• Monitor inventory levels, track usage, and coordinate with suppliers for timely ordering and replenishment.
• Conduct regular stock checks and maintain accurate documentation to minimize wastage and discrepancies.

Team Supervision & Training

• Lead, train, and motivate café team members to uphold strong teamwork, professionalism, and service standards.
• Plan staff scheduling to ensure sufficient manpower coverage for daily operations and peak hours.

Reporting & Continuous Improvement

• Prepare and submit reports on sales, inventory, and operations performance.
• Collaborate with management to review processes, identify areas for improvement, and implement operational enhancements.
• Undertake any other ad-hoc duties assigned by management to support café operations and business growth.

Job Requirements

Job Requirement:

• Minimum 1-2 years of experience in café, restaurant, or hospitality operations.
• Proven experience in team supervision, customer service, and outlet operations.
• Strong leadership skills with the ability to supervise, motivate, and train team members.
• Passionate about F&B, service quality, and continuous improvement.

Skills