Comprehensive medical insurance coverage, including dental care and access to panel clinics.



Health and Wellness

Encouragement of a work-life balance through various activities, such as sports events like badminton games, and access to on-site fitness centers. 

 Work-Life Balance

Participation in the Employee Stock Purchase Plan, allowing employees to purchase company shares at a discounted rate.

 Financial Benefits

Seagate Global Business Services  (Malaysia) Sdn. Bhd.

<p><strong>We live in an age of unprecedented creation.</strong></p>
<p><strong>Driven by advancements in computational power, cloud infrastructure, and developer tools, a technological revolution is altering the course of culture, society, experiences and way of life.</strong></p>
<p><strong>At the heart of it all is data.</strong></p>
<p><strong>Data that is not merely consumed by the applications that run on it, but also created by them.</strong></p>
<p>As you read this, exponential volumes of rich media — audio, images, video — are being generated at astonishing speeds across a global network of devices, appliances and services. Meanwhile, multi-modal algorithms are being trained and optimised on ever-expanding datasets, fuelling their intelligence, intuition, integrity and utility.</p>
<p></p>
<p>Source: <a href="https://www.seagate.com/as/en/our-story/" target="_self">Seagate Site</a></p>

Who We Are

<p><strong>Integrity</strong></p>
<p>Upholding the highest standards in all business practices, ensuring operations are conducted with transparency and accountability.&nbsp;</p>
<p><strong>Innovation</strong></p>
<p>Continuously pushing boundaries to remain at the forefront of technology, exploring new possibilities, and redefining what's achievable in the digital realm.&nbsp;</p>
<p><strong>Inclusion</strong></p>
<p>Fostering a culture where diverse perspectives are valued, ensuring that all employees feel safe, respected, and empowered to contribute and succeed.</p>

Our Values

<p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>About our group:</b></h2> </div><div><p><span style="font-size:11.0pt"><span><span style="font-family:'Calibri', sans-serif"></span></span></span></p><p>&nbsp;</p> <p style="text-align:justify">Seagate Engineering IT (EIT) is a globally optimized and cost-efficient team responsible for requirements gathering, development, QA, and support of business-critical enterprise applications — including Windchill PLM, JIRA,&nbsp;Freshworks, TPM (Technology and Portfolio Management), and CAS (Environmental Compliance System). These applications enable Seagate to develop&nbsp;cutting-edge&nbsp;products, promote&nbsp;component&nbsp;reuse&nbsp;and cost savings, accelerate time-to-market, and ensure robust quality tracking and 8D processes.&nbsp;</p><p></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>About the role - you will:</b></h2> </div><div><p><span style="font-size:11.0pt"><span><span style="font-family:'Calibri', sans-serif"></span></span></span></p><p>&nbsp;</p> <p>Own Freshservice (ITSM/ITAM) administration and improvement, focusing on automation, integrations, analytics, and CMDB quality. Partner with IT, security, and business teams to extend Freshservice via APIs/webhooks/orchestration, integrate enterprise systems, support migrations, and drive efficiency.&nbsp;</p> <p>&nbsp;</p> <p><strong>Key Responsibilities</strong></p> <p>&nbsp;</p> <div> <p><strong>Freshservice&nbsp;Support &amp; Administration&nbsp;</strong></p> <p>&nbsp;</p> </div> <div> <ul style="list-style-type:disc"> <li> <p>Manage and support&nbsp;Freshservice&nbsp;operations, ensuring SLA compliance&nbsp;</p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Administer ITSM modules&nbsp;(Incidents, Service Requests, Changes, Problems, Tasks, On/Offboarding, Assets/CMDB, Knowledge Base, Projects/Test Management and Releases), including configurations for&nbsp;user&nbsp;roles, workflows, business rules, automations, and&nbsp;SLAs&nbsp;</p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Troubleshoot issues and support system improvements, testing, and&nbsp;new&nbsp;releases&nbsp;</p> </li> </ul> <p>&nbsp;</p> </div> <div> <p><strong>Device42 Integration &amp; Asset Management&nbsp;</strong></p> <p>&nbsp;</p> </div> <div> <ul style="list-style-type:disc"> <li> <p>Administer and manage D42 assets and its integration with&nbsp;Freshservice, including discovery, data collection, and access controls&nbsp;</p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Ensure data quality, CI relationships, asset lifecycle management, and build reports/dashboards&nbsp;</p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Improve ITIL/ITAM processes and&nbsp;maintain&nbsp;documentation, workflows, and troubleshooting guides&nbsp;</p> </li> </ul> <p>&nbsp;</p> </div> <div> <div> <p><strong>Automation &amp; Integrations&nbsp;</strong></p> <p>&nbsp;</p> </div> <div> <ul style="list-style-type:disc"> <li> <p>Build and support integrations using APIs and webhooks&nbsp;</p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Develop and&nbsp;maintain&nbsp;workflow automations for routing, approvals, and notifications&nbsp;</p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Support data migrations, system integrations, and process automation&nbsp;</p> </li> </ul> <p>&nbsp;</p> </div> <div> <p><strong>Data, Reporting &amp; Analytics&nbsp;</strong></p> <p>&nbsp;</p> </div> <div> <ul style="list-style-type:disc"> <li> <p>Track key metrics (e.g., SLA, MTTR) and ensure data accuracy&nbsp;</p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Build dashboards and reports (e.g., Power BI) for operational and management insights&nbsp;</p> </li> </ul> <p>&nbsp;</p> </div> <div> <p><strong>Collaboration &amp; Continuous Improvement&nbsp;</strong></p> <p>&nbsp;</p> </div> <div> <ul style="list-style-type:disc"> <li> <p>Work with cross-functional teams, vendors, and stakeholders&nbsp;</p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Identify&nbsp;opportunities to improve processes, automation, and system efficiency&nbsp;</p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Document configurations, workflows, and best practices&nbsp;</p> </li> </ul> </div> </div><p></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>About you:</b></h2> </div><div><p><span style="font-size:11.0pt"><span><span style="font-family:'Calibri', sans-serif"></span></span></span></p><p>&nbsp;</p> <div> <ul style="list-style-type:disc"> <li> <p><span>Excellent technical and analytical skills with a data-driven mindset</span><span>&nbsp;</span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Detail-oriented, organized, and adaptable</span><span>&nbsp;</span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Effective communicator in cross-functional/global teams</span><span>&nbsp;</span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Proactive in improving systems and processes</span><span>&nbsp;</span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Knowledge in&nbsp;Freshservice&nbsp;and Device42 a strong plus</span><span>&nbsp;</span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Knowledge of APIs, webhooks, and enterprise integrations</span><span>&nbsp;</span></p> </li> <li><span><span>Degree in IT, Computer Science, or related field</span>&nbsp;&nbsp;</span></li> </ul> </div><p></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Your experience includes:</b></h2> </div><div><p><span style="font-size:11.0pt"><span><span style="font-family:'Calibri', sans-serif"></span></span></span></p><p>&nbsp;</p> <div> <ul style="list-style-type:disc"> <li> <p>5 to 8+ years in ITSM/ITAM administration. Hands on experience with Freshservice and Device42 (or equivalent discovery/CMDB tooling) is a strong plus&nbsp;</p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Proven&nbsp;track record&nbsp;running integrations at scale (users, assets, approvals, risk/controls) and operational dashboards consumed by leadership&nbsp;&nbsp;</p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>ITSM background with understanding of ITIL processes&nbsp;</p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Hands-on experience with ITSM tool&nbsp;process&nbsp;&nbsp;</p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Application of reporting tools (e.g., Power BI)&nbsp;</p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Familiarity with security, compliance, and change/release practices&nbsp;</p> </li> </ul> </div><p></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Location:</b></h2> </div><div><p></p><p>&nbsp;</p> <div> <p><span>Our Penang office is&nbsp;located&nbsp;at Suntech in Cybercity and is easily accessible by public transportation.&nbsp;Free on-site parking is available for those who drive, and a variety of convenient dining options are&nbsp;located&nbsp;nearby.</span><span>&nbsp;</span></p> </div> <div> <p>&nbsp;</p> </div><p></p> <p>&nbsp;</p> <p><b>Location</b>: Penang Malaysia Suntech<br> <b>Travel</b>: None</p></div></div></div></p>

This job is for a Senior Analyst to manage and improve Freshservice, a key IT system at Seagate. You might like this job because it involves collaborating with teams to enhance automation and data reporting while driving efficiency in IT processes!

Kerja ini adalah sebagai Senior Analyst untuk Freshservice dalam pengurusan sistem dan aset IT. Anda mungkin berminat dengan kerja ini kerana ia melibatkan pengautomasian, integrasi dan analisis data untuk meningkatkan kecekapan sistem. Anda akan bekerja rapat dengan pasukan IT dan perniagaan untuk mencipta penyelesaian inovatif.

About our group: _ Seagate Engineering IT (EIT) is a globally optimized and cost-efficient team responsible for requirements gathering, development, QA, and support of business-critical enterprise applications — including Windchill PLM, JIRA,_Freshworks, TPM (Technology and Portfolio Management), and CAS (Environmental Compliance System). These applications enable Seagate to develop_cutting-edge_products, promote_component_reuse_and cost savings, accelerate time-to-market, and ensure robust q...

Senior Analyst - Freshservice (ITSM/ITAM)

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Company Profile

Seagate Global Business Services (Malaysia) Sdn. Bhd.