Job Description

Problem Solver | Client Handler | Project Gatekeeper

We’re looking for an Account Manager who can own projects end-to-end, make decisions, and solve problems - not just pass messages.

We’re not looking for a messenger.
We’re looking for someone who can handle criticals.

If you think being an Account Manager means:

• Client says something → you forward it to the team
• Team can’t deliver → you forward it back to the client
• Things go wrong → you forward it to the boss

THEN THIS ROLE IS NOT FOR YOU.

But if you’re someone who:

• Can hear what the client actually wants - not just what they say
• Knows when to push back, and how to do it professionally
• Thinks in solutions before escalating problems
• Can stand in the middle of chaos and bring clarity

THEN I THINK WE SHALL TALK.

To be honest on our reality:

• Clients are sometimes unclear and demanding
• Execution teams have limits, unable to meet with client's expectations
• When projects break, founders get dragged into firefighting

WE NEED AN ACCOUNT MANAGER THAT CAN HOLD THE LINE.

----------------------------------------------------------------------------------------------------------------------------
What you’ll actually do:

• Understand client briefs and assist to make it actual and realistic
• Translate client objectives into clear, actionable briefs for execution teams
• Ensure scope, timelines, and deliverables are realistic and aligned
• Act as the first-level problem solver when issues arise
• Align client expectations with execution reality
• Coordinate internal teams and drive projects to completion
• Identify risks early and propose solutions before problems escalate
• Protect the internal team and client relationship
  

Job Requirements

 Requirements:

• Proven experience in account servicing / client servicing within a marketing or creative agency
• Mature understanding of marketing strategy, content, creative campaigns, or production workflows
• Able to think critically and break down vague client requests into structured briefs
• Confident communicator who can negotiate timelines, scope, and expectations
• Comfortable making decisions and taking ownership of outcomes

This role is NOT for you if:

• You avoid difficult conversations
• You’re afraid of the conflict between client expectations and the internal team. 
• You expect the manangement team to handle every tough client
• You prefer passing responsibility instead of owning outcomes
   

Why join us?

• You won’t be treated as a middleman
• You’ll be trusted to think, decide, and solve
• Your workstyle will partly shape how the team/ project operates

Skills