Sosco, EPF, EIS and medical insurance coverage, preventative medical screening

Medical Coverage

Free stay at any of our Hotels globally (one of a kind in the industry)

Vacation

Meal allowance
Shift allowance
Transport allowance
Language allowance
Incentives


Allowance

Shangri-La Shared Services Sdn Bhd

<div>How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers of Malaysia? Want to be associated with a 50year old large globally diversified organization that operates with a set standard of values, ethics and work culture!&nbsp;<br><br></div><div>Very importantly, are you keen to be part of a dynamic Proprietary Contact Centre servicing its own Guests / Clients? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!&nbsp;<br><br></div>

"Happiness Business"

<div>Shangri-La's Customer Engagement &amp; Process Transformation center or (CEPT-KL), plays an integral part in supporting the operations of Shangri-La Hotels world-wide.&nbsp;<br><br>Powered by people from various backgrounds, the Shangri-La CEPT-KL family is united by the passion to delight, to learn and the share knowledge.&nbsp;<br>We are looking for someone extraordinary. Someone with a meticulous and innovative mind, skillful, with a thirst for knowledge. Is it you, we're looking for?&nbsp;<br><br>At the heart of our leadership culture, you are the wheel of your success. Warm and caring, we encourage innovation and anticipate ownership. In a dynamic environment, we constantly strive for excellence.&nbsp;<br><br>With the freedom, to explore your potential, we are dedicated in supporting your growth through tailor-made development plans. Promoting a healthy work-life balance, our big, open workspace is always buzzing with activity as you have the option to participate in various club events.&nbsp;&nbsp;<br><br>We are a diverse family, moving with the same core values in mind: respect, humility, courtesy, helpfulness and sincerity.&nbsp;<br>All this combine to make Shangri-La a fin and unique culture to work in.</div>

Culture of Thoughtful Service

<p><strong>What will you learn and be a part of?</strong></p>
<ul>
<li>Provide clear and concise directions, support, and guidance to the floor.</li>
<li> Hands-on leadership experience managing and leading a team of reservation executives to perform their day-to-day role of reservation workflow according to Shangri-La Hotels &amp; Resorts guidelines.</li>
<li>Expose to Quality Assurance-empowered to review calls and emails that are monitored by the QA team, providing insights to agents for improvement. </li>
<li>Handling inquiries from internal and external stakeholders, escalation, managing to outsource MOD mailbox, performance status updates, etc.</li>
<li>Build and maintain professionalism with stakeholders and responsibility for process improvement.</li>
<li>Open and well-versed in change management and driving growth mindsets.</li>
<li>Assist with training or briefings when required.</li>
<li>Work with the leadership team to identify and deliver positive change and process enhancement. </li>
<li>Handle any ad-hoc task assigned by the leadership team.</li>
</ul>

This job is for a Senior Customer Service Executive at Shangri-La Hotels &amp; Resorts. You might like this job because it offers hands-on leadership experience, exposure to Quality Assurance, and opportunities for process improvement.

Quality Assurance

Customer Service

Team Leadership

Customer Relationship Management

What will you learn and be a part of?



-Provide clear and concise directions, support, and guidance to the floor.


- Hands-on leadership experience managing and leading a team of reservation executives to perform their day-to-day role of reservation workflow according to Shangri-La Hotels and Resorts guidelines.


-Expose to Quality Assurance-empowered to review calls and emails that are monitored by the QA team, providing insights to agents for improvement. 


-Handling inquiries ...

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