To ensure our most valuable asset - our employees are protected.

Comprehensive Medical Insurance

Company Laptop

Casual Attire

We have free coffee, tea and snacks for you to munch at work.

Awesome Pantry

To take care of our employees in optical, dental, health screening, and other wellness needs.

Flexible Benefits

Shopline Malaysia

<div>Founded in 2013, SHOPLINE’s mission is to build an e-commerce platform where merchants can create their own online shop and provide the best shopping experience to their customers. SHOPLINE’s system allows merchants to quickly and easily create their own online shops that could be viewed on all mobile devices. It also comes with comprehensive features such as order and inventory management systems, payment and logistics systems, design themes, shop analytics tools, promotion tools, plus integration with various 3rd party services.</div><div>With our excellent team, we were accepted into the Silicon Valley-based 500 Startups accelerator in 2014. We were also one of the first startups invested by Alibaba Entrepreneurs Fund in 2016. Our team is agile and we provide benefits and support comparable to overseas startups. If you are interested in e-commerce or working in a startup environment, come talk to us!</div>

Company Overview

<ul><li>Our team is smart, friendly, self-driven, and passionate about the work we do.</li><li>We work in a collaborative open space where we encourage creativity and ideas flow freely.</li><li>You’ll be able to steer the future roadmap to improve our products, big or small, and see the results of your products reach our customers.</li><li>Get to work with flexible working hours. Our priority is on getting the job done.</li><li>Flat structure environment, you will be able to work independently and make your own choices.</li><li>We provide guidance and mentorship to polish your technical skills as well as your entrepreneurship mindset.</li><li>Ability to deploy and launch your work daily. No need to wait for lengthy management approval.</li></ul>

Why Join Us

Get Hired with SHOPLINE

Shopline Recruitment

Shopline SoftLaunch

<ins>Company Background:</ins>&nbsp;
SHOPLINE is Asia’s largest unified commerce solution provider. With our customers in mind, we strive to deliver scalable Commerce solutions to merchants of all sizes. We’re a full-featured platform with services including Online Store Opening, O2O Solutions, Retail POS Systems, Advertising placements, Business Strategy Consultations, Marketing, and more to empower merchants to succeed in Omnichannel Retailing and Cross-Border Commerce.
<ins>Job Summary:</ins>&nbsp;
We are looking for a dynamic &amp; enthusiastic Junior Key Account Manager to join our team. This role requires a proactive individual who can effectively communicate with internal and external stakeholders, take instructions well and support the management of Key Accounts. The candidate will assist in maintaining and growing relationships with key merchants, ensuring their satisfaction and contributing to the overall success of the company.
<ins>What Are the Responsibilities:</ins>&nbsp;
Performance Analysis and Optimisation:
<ul>
<li>Monitor Merchants’ ad campaign performance metrics, KPIs and provide regular reports to merchants to demonstrate ROI and identify areas for improvement.</li>
<li>Utilize data-driven insights to optimize Campaigns, adjust targeting and refine strategies to enhance overall performance.</li>
</ul>
Key Account Relationship Management:
<ul>
<li>Act as the primary point of contact for Key Merchants, understanding their business objectives, and able to advise latest e-commerce trends and practices while maintaining professional relationships.</li>
<li>Enable high adoption of SHOPLINE value-added services such as Ads, Payments, Logistics, POS &amp; etc.</li>
<li>Build and nurture long-term relationships with Key Merchants to promote revenue growth.</li>
</ul>
Revenue Growth:
<ul>
<li>Develop and implement Strategic plans to increase Key Accounts’ Revenue Growth.</li>
<li>Educate merchants on optimizing their webstore and Social Commerce based on different industry needs</li>
<li>Identify new opportunities for upselling and cross-selling products or services to maximize account value.</li>
</ul>
Team Communication
<ul>
<li>Communicate effectively with internal teams to ensure clients needs are met.</li>
<li>Provide regular updates on account status and merchant related developments to reporting manager and management.</li>
</ul>

This job is for a Junior Key Account Manager at SHOPLINE, where you&#x27;ll help businesses grow by managing relationships and boosting their online sales. You might like this job because you enjoy connecting with people and using data to make improvements!

Verbal Communication Skills

Effective Communication

Problem Solving

Merchant Services

Customer Relationship Management

Customer Service

Customer Support

Administrative Support

Sales Support

Analytical Skills

Company Background: 
SHOPLINE is Asia’s largest unified commerce solution provider. With our customers in mind, we strive to deliver scalable Commerce solutions to merchants of all sizes. We’re a full-featured platform with services including Online Store Opening, O2O Solutions, Retail POS Systems, Advertising placements, Business Strategy Consultations, Marketing, and more to empower merchants to succeed in Omnichannel Retailing and Cross-Border Commerce.
Job Summary: 
We are looking for a d...

Key Account Manager

Shopline Malaysia