Job Description

 Summary:

We're looking for a creative and results-oriented Marketing Assistant cum Graphic Designer to support our marketing efforts. You will play a crucial role in developing and executing marketing campaigns, designing visuals, and managing our social media presence. The ideal candidate will have a strong understanding of social media marketing, advertising, and the ability to collaborate effectively with the business development team.

Key Responsibilities:

Marketing Support:

• Assist in the planning and execution of marketing campaigns across various channels, including social media.
• Work closely with the business development team to create marketing materials.
• Monitor and report on campaign performance, providing insights for optimization.

Key Account:

• Client Onboarding: Coordinate and manage end-to-end onboarding of new clients, including setup, training, and product implementation.
• Account Management: Build strong relationships with key clients and act as their go-to person for all post-sale needs.
• Product Support: Provide ongoing support and guidance to clients on how to best use Ocard’s features to drive engagement and results.
• Issue Resolution: Respond to client queries promptly and coordinate internally to solve any issues effectively.
• Client Retention: Monitor client satisfaction, usage, and feedback to ensure renewal and upsell opportunities.
• Performance Tracking: Analyze client performance metrics and prepare reports or suggestions for optimization.
• Cross-Team Coordination: Work closely with the Sales, Marketing, and Tech teams to ensure a seamless customer experience.

Job Requirements

• Degree in Marketing or a related field (or equivalent work experience)
• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail and follow-through.
• Ability to handle multiple accounts and prioritize effectively.
• Comfortable with tech tools and able to learn new systems quickly.
• Fluent in English and Bahasa Malaysia (Mandarin is a plus).

Fresh graduates are welcome to apply.

Skills