We put your career growth first. We offer a variety of learning opportunities to help you advance, including training programs and mentorship.

Career Growth and Development

Our modern workspaces are designed to support productivity and ensure a comfortable and engaging work environment

Modern and Comfortable Workspaces:

Your hard work and achievements don’t go unnoticed. We celebrate successes and milestones.

Recognition and Rewards:

With colleagues mix of local and expatriate team members, you’ll experience a rich, inclusive culture that values different perspectives and idea

Inclusive and Diverse Work Environment:

Utilize the latest technology and tools to enhance your productivity and streamline your work processes, 

Cutting-Edge Technology

Participate in regular team-building activities, social events, and company-sponsored gatherings that promote a fun and engaging work environment.

Employee Engagement Activities

SRG Asia Pacific Sdn Bhd

Welcome to SRG AP – Where Exceptional Service Meets Innovation! 🚀
About Us: SRG AP, a proud subsidiary of PGSBPO Pte. Ltd., made its debut in Malaysia with a mission to elevate customer management through top-notch back-office processing. Since 1996, we’ve been at the forefront of delivering stellar communication services, thanks to the vision of industry pioneers.
Why We’re Awesome:
<ul>
<li>Global Reach: Headquartered in the vibrant KL Sentral, Kuala Lumpur, we’re strategically positioned to stay connected globally—both physically and technologically.</li>
<li>Experience &amp; Impact: We’ve successfully handled over 500 projects across various industries and currently support up to 700 seats in our centers.</li>
<li>Diverse Team: Our team of 800 locals and expatriates brings together expertise in 15 languages, ensuring a rich, diverse, and proficient service experience.</li>
</ul>
Join Us: Be part of a dynamic company that’s continuously growing and innovating in the world of customer service and back-office excellence. At SRG AP, your skills and ideas make a real difference!

Welcome to SRG AP – Where Exceptional Service Meets Innovation! 🚀

Discover the SRG AP Experience – Where Work Meets Inspiration! 🌟
Our Culture: At SRG AP, we believe that work should be more than just a job—it should be an experience that inspires and motivates. Our culture is built on collaboration, innovation, and a commitment to excellence. Here’s what you can expect when you join our team:
<ul>
<li>Supportive Environment: We foster a team-oriented atmosphere where everyone’s voice is heard. Our open-door policy means you’ll always have access to support and guidance from colleagues and leaders alike.</li>
<li>Growth Opportunities: We’re dedicated to your professional development. Whether it’s through training programs, mentorship, or career advancement opportunities, we invest in your growth and success.</li>
<li>Diverse and Inclusive: Our team is a vibrant mix of locals and expatriates proficient in 15 languages. We celebrate diversity and believe that a variety of perspectives drives innovation and creativity.</li>
<li>Dynamic Workspaces: With our headquarters in KL Sentral, Kuala Lumpur, our modern facilities are designed to foster productivity and comfort. Enjoy a workspace that’s equipped with the latest technology and amenities.</li>
<li>Work-Life Balance: We understand the importance of balancing work and personal life. Our flexible work schedules and supportive policies are designed to help you thrive both in and out of the office.</li>
</ul>
What You’ll Experience:
<ul>
<li>Innovative Projects: Work on exciting projects for a range of industries and clients, making a tangible impact with your contributions.</li>
<li>Collaborative Teams: Engage with passionate and driven colleagues who are committed to delivering exceptional service and achieving shared goals.</li>
<li>Recognition and Reward: We celebrate successes and milestones, ensuring that hard work and achievements are recognized and rewarded.</li>
</ul>
At SRG AP, we’re more than just a workplace—we’re a community of professionals dedicated to excellence, innovation, and growth. Join us and be a part of something exceptional!

Discover the SRG AP Experience – Where Work Meets Inspiration! 🌟

SRG Asia Pacific, is one of Malaysia’s leading Business Process Outsources (BPO), specializing in Customer Relationship Management (CRM) and Contact Centre

&nbsp;
<h3>POSITION SUMMARY:</h3>
Are you passionate about delivering top-tier customer support through digital channels? Do you thrive in fast-paced, high-energy environments? Join our team as a Digital Live Chat Expert and play a pivotal role in enhancing our customers' experience. You will be the first point of contact, providing immediate assistance and support to customers via live chat on our digital platforms.
As a Digital Live Chat Expert, your primary responsibility will be to engage with customers in real-time, providing accurate information, resolving issues, and ensuring a seamless customer journey. If you love technology, have excellent communication skills, and are eager to work in a collaborative, customer-first environment, this is the role for you!
<h3>Key Responsibilities:</h3>
<ul>
<li>Live Chat Support: Engage with customers through live chat, answering inquiries, providing product or service information, and resolving issues in a timely and professional manner.</li>
<li>Problem Resolution: Assist customers in troubleshooting and resolving issues efficiently, ensuring customer satisfaction and loyalty.</li>
<li>Product Knowledge: Maintain a comprehensive understanding of the company’s products, services, policies, and systems in order to provide accurate and relevant information to customers.</li>
<li>Cross-Channel Collaboration: Work closely with other support teams to escalate complex issues or customer requests when necessary, ensuring prompt resolutions.</li>
<li>Customer Education: Provide clear, helpful guidance on using products or services, as well as any self-help resources available on the website or app.</li>
<li>Feedback Collection: Gather customer feedback and share insights with the team to help improve services, products, or processes.</li>
<li>Maintain Records: Accurately log all customer interactions in the customer relationship management (CRM) system, ensuring all data is up-to-date and useful for future interactions.</li>
<li>Quality Assurance: Ensure all interactions meet service quality standards, adhering to the company’s customer service protocols and expectations.</li>
</ul>
<h3>Core Skills and Qualifications:</h3>
<ul>
<li>Communication: Exceptional written communication skills in both [Insert Language(s)], with the ability to explain complex information in a simple, customer-friendly manner.</li>
<li>Customer-Focused: A passion for helping customers and providing outstanding service through digital channels.</li>
<li>Problem-Solving: Strong critical thinking and problem-solving abilities, with the ability to remain calm under pressure and find effective solutions quickly.</li>
<li>Tech-Savvy: Comfortable using various digital platforms, including live chat software, CRM systems, and online tools.</li>
<li>Attention to Detail: Excellent attention to detail to ensure accurate information and records.</li>
<li>Multitasking: Ability to manage multiple live chat conversations simultaneously while maintaining quality and professionalism.</li>
<li>Adaptability: Able to work in a fast-paced, dynamic environment and quickly adjust to new processes or technologies.</li>
</ul>
<h3></h3>

This job is for a Digital Live Chat Expert who engages with customers in real-time via chat to provide support, information, and solutions. You might like this job because you get to help customers, use technology, and work in a fast-paced, customer-focused environment.

Customer Service

Inbound Calls

 
POSITION SUMMARY:
Are you passionate about delivering top-tier customer support through digital channels? Do you thrive in fast-paced, high-energy environments? Join our team as a Digital Live Chat Expert and play a pivotal role in enhancing our customers' experience. You will be the first point of contact, providing immediate assistance and support to customers via live chat on our digital platforms.
As a Digital Live Chat Expert, your primary responsibility will be to engage with customer...

DIGITAL LIVE CHAT EXPERTISE

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Company Profile

SRG Asia Pacific Sdn Bhd

DIGITAL LIVE CHAT EXPERTISE

SRG Asia Pacific Sdn Bhd

Specialist, Customer Happiness

ZUS COFFEE

Live Stream Host

LUNAVERSE GLOBAL (MALAYSIA) SDN. BHD.

PART TIME LIVE HOST

GIMMEDIA SDN BHD

Customer Service (Online Sales Advisor)

HEBE BEAUTY

中文直播主播 （Chinese Speaking LiveStream Host)

ZUCCA COMMERCE SDN BHD

Live Stream Operator - KL Eco City - Mandarin Speaker

Zeed Talent Technology Sdn Bhd

Project Coordinator

AiChat Sdn Bhd

LiveStream Host

ZUCCA COMMERCE SDN BHD

Live Host (Night Shift)

Dora Mill Online Trading Sdn Bhd

Company Profile

SRG Asia Pacific Sdn Bhd

中文直播主播（Chinese Speaking LiveStream Host)