Enjoy employee discounts on beverage, merchandise, etc at all outlets across Malaysia.

Employee Discount

Establishment of corporate benefits to offer exclusive discounts or benefits to each employee. 

Employee Perk Programmes

Out-patient care and in-patient care are covered for all employee including ongoing wellness programs & activites.

Health and Wellness

Job training and continuing education help to fuel employee career growth.

Career Development

Provide more generous with their leave days. We have more than 6 other types of leave!

Extension Leave Benefits

ZUS COFFEE

<div>For many, coffee is a daily need.&nbsp;</div><div>Specialty coffee, however, is often seen as a luxury, something you treat yourself to only on special occasions.</div><div>We started ZUS Coffee to change this perception.</div><div>With the best quality ingredients, high-level coffee brewing technology and innovative business model, we’re evolving the concept of coffee consumption to make specialty coffee affordable for everyone, everyday.</div><div>a Necessity, not a Luxury&nbsp;</div>

ABOUT ZUS COFFEE

<div><strong>To be the #1 tech-driven coffee chain</strong>, where specialty coffee becomes a daily necessity and not a luxury confined by location and affordability. We envision a world where every individual can enjoy the quality of specialty coffee they rightfully deserve.</div>

VISION

Working In ZUS

<p><strong>Position Responsibilities:</strong></p>
<ul>
<li>Perform and maintain team performance metrics (FRT, Resolution Time, CSAT, Quality of Responses) to ensure consistent service excellence.</li>
<li>Handle customer inquiries and complaints across Live Chat, Email, and Calls, providing professional, timely, and empathetic resolutions.</li>
<li>Maintain accurate records of interactions, feedback, and transactions for reporting and process improvement.</li>
<li>Identify workflow gaps or recurring issues, propose actionable solutions, and contribute to updating SOPs and FAQs.</li>
<li>Learn and maintain in-depth knowledge of company products and services to provide accurate guidance.</li>
<li>Support special projects or ad-hoc initiatives that enhance customer experience or operational efficiency.</li>
</ul>

This job is all about helping customers and making them happy! You might like this job because you’ll solve problems, improve services, and get to know our products really well while chatting with people via calls, emails, and live chat.

Customer Service

Position Responsibilities:



-Perform and maintain team performance metrics (FRT, Resolution Time, CSAT, Quality of Responses) to ensure consistent service excellence.


-Handle customer inquiries and complaints across Live Chat, Email, and Calls, providing professional, timely, and empathetic resolutions.


-Maintain accurate records of interactions, feedback, and transactions for reporting and process improvement.


-Identify workflow gaps or recurring issues, propose actionable so...

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Company Profile

ZUS COFFEE