Casual Wear

Training & Development Program

Warm & Friendly environment

1 month Contractual Bonus and Variable bonus 

Contractual & performance bonuses.

Attractive Hospital & Insurance Coverage for staff and your loved ones

Hospital & Insurance Coverage

STRATEQ

<div><strong>ABOUT STRATEQ</strong><br>Vision to foresee, ability to execute, understanding customers like no other - three vital ingredients that have been the cornerstone of the Strateq Group for more than two decades.<br><br></div><div>Strateq is a leading technology enabler that has become a truly Malaysian and regional success story.&nbsp; Leveraging on our superior industry expertise and technological strengths, Strateq has been helping local as well as regional clients build their businesses and extend their presence through a wide variety of technology products and services.<br><br><br><strong>VISION</strong></div><div>Building our business through creating mutual success with our customers and partners.<br><br></div><div>&nbsp;</div><div><strong>MISSION</strong></div><ul><li>We provide strategic technology, customer-centric solutions and services that will create value to our customers.</li><li>We will continuously innovate, commit to operational excellence and constantly deliver value to our customers.</li><li>We will continue to focus on the growth and development of our people to lead our company forward.&nbsp;</li></ul><div>&nbsp;<br><br></div><div><strong>VALUES</strong></div><ul><li><strong><em>Resourceful &amp; Flexible</em></strong></li></ul><div><em>We are resourceful &amp; flexible in delivering customer-centric solutions to our customers.</em></div><ul><li><strong><em>Teamwork &amp; Diversity</em></strong></li></ul><div><em>All of our people are key to the success of our company. We are respectful and caring in our interactions. We embrace diversity of cultures and perspectives.</em></div><ul><li><strong><em>Responsible</em></strong></li></ul><div><em>We take responsibility in shaping our future. We have duty to care for our people and community. We strive to impart our knowledge and learning, and serve with humility.</em></div><ul><li><strong><em>Customer Obsession</em></strong></li></ul><div><em>We work vigorously to earn and keep customers trust.</em></div><ul><li><strong><em>Ownership</em></strong></li></ul><div><em>We never say “that’s not my job”. We embrace challenges and strive to deliver optimum results.</em></div><ul><li><strong><em>Innovation</em></strong></li></ul><div><em>We expect &amp; require innovation from our people, and always aim to deliver the best for our customers. We are externally aware and open to new ideas from everywhere.</em></div><ul><li><strong><em>Insist on Highest Standards</em></strong></li></ul><div><em>Our people continuously strive to deliver the best quality products, services, &amp; processes. We think long term and will not sacrifice long term results for short term gains.</em></div>

Company Overview

<div>In Strateq, we treat everyone like a family and we invest &amp; care for all employees as they are our main asset. Come and join our Strateq Family to enjoy the benefits below;<br><br></div><ul><li>5-days week.</li><li>Casual attire.&nbsp;</li><li>Attractive remuneration package &amp; Contractual bonus.</li><li>GHS for immediate family.</li><li>Personal Accident &amp; Term Life coverage.</li><li>Healthy beverages &amp; snacks.</li><li>Comprehensive Training &amp; Development programs.</li><li>Vibrant and fun work environment.</li><li>Recreational Activities.</li></ul><div><br></div>

Strateq Family Benefits

<p>&nbsp;We are looking for a highly organized and proactive <strong>Service Delivery Manager</strong> to oversee the delivery of high-quality services to our clients and ensure a seamless operational process and strong understanding of cloud/hybrid environments.</p>
<p></p>
<p>&nbsp;<strong>Job Descriptions</strong>&nbsp;</p>
<ul>
<li>&nbsp;Service delivery oversight to act as the primary point of contact (SPOC) for assigned customers, ensuring end-to-end service delivery and customer satisfaction.</li>
<li>Oversee the delivery of cloud/hybrid services, ensuring alignment with Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and the master contract.</li>
<li>Achieve a 95% SLA compliance rate for all assigned customers.</li>
<li>Organize and lead monthly SLA review meetings with clients and internal account teams to discuss performance, issues, and improvements</li>
<li>Incident, Problem, and Change Management to act as the Incident Manager, Problem Manager, and Change Manager for assigned customers, ensuring timely resolution of issues and minimal disruption to services.</li>
<li>Ensure 100% adherence to incident, problem, and change management processes, including root cause analysis (RCA) and preventive action plans</li>
<li>Project Management and Implementation to act as the Project Manager during project implementation, ensuring deliverables are completed on time, within scope, and within budget.</li>
<li>Coordinate with implementation teams to ensure seamless knowledge transfer to customers and onsite teams.</li>
<li>Ensure 100% of project deliverables are submitted on time and meet quality standards.</li>
<li>Monitor project timelines and escalate risks or delays to stakeholders promptly.</li>
<li>Reporting and Documentation to prepare and present detailed reports on service performance, SLA compliance, and project status to clients and internal stakeholders.</li>
<li>Maintain accurate and up-to-date documentation for all service delivery activities, including incident reports, change requests, and project deliverables.</li>
<li>Ensure 100% accuracy and timeliness in reporting and documentation.</li>
<li>Financial and Account Management to manage the Profit &amp; Loss (P&amp;L) for assigned accounts, ensuring profitability and cost-effectiveness.</li>
<li>Ensure timely invoicing and billing to customers, achieving 100% on-time submission.</li>
<li>Identify opportunities for upselling or cross-selling services to existing clients, contributing to a 10% increase in account revenue annually.Vendor and Multivendor Coordination:</li>
<li>Collaborate with multivendor teams to ensure OLAs and SLAs are aligned with the master contract.</li>
<li>Resolve conflicts or issues with vendors to ensure seamless service delivery and customer satisfaction.</li>
<li>Achieve 100% alignment between vendor performance and contractual obligations.</li>
<li>Escalation and Issue Resolution for major issues to the Head of Service Delivery as required, ensuring timely resolution and minimal impact on customer operations.</li>
<li>Act as the escalation point for customer concerns, ensuring a 90% customer satisfaction rate for issue resolution.</li>
</ul>

This job is for a Senior Service Delivery Manager who ensures clients get top-notch services in cloud environments. You might like this job because you’ll lead projects, improve performance, and make customers happy—all while managing budgets effectively!

Project Management

Cloud Technologies

ITIL Security Management

 We are looking for a highly organized and proactive Service Delivery Manager to oversee the delivery of high-quality services to our clients and ensure a seamless operational process and strong understanding of cloud/hybrid environments.

 Job Descriptions 



- Service delivery oversight to act as the primary point of contact (SPOC) for assigned customers, ensuring end-to-end service delivery and customer satisfaction.


-Oversee the delivery of cloud/hybrid services, ensuring alignment...

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