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This job is a B2B Customer Support Internship where you'll help clients via email and phone. You might like this job because it lets you collaborate with different teams and improve processes while being part of a leading financial messaging company.
Undisclosed
Kuala Lumpur, Malaysia, Kuala Lumpur
Internship
few days ago
Job Description
ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
What to expect:
- Engaging with clients via email and phone to resolve inquiries and build rapport
- Assist the Order to Cash team in improving documentation and procedures
- Collaborate with various departments to achieve team goals
- Manage tasks within given time frames and delivering high-quality work
What will make you successful?
- University student or graduate currently undergoing/completed a Bachelor's Degree or equivalent experience in Business Administration or related fields.
- Excellent communication skills with the ability to build rapport with clients from a wide range of backgrounds
- Demonstrating the ability to fully engage with clients, ensuring their concerns are understood and addressed accordingly
- Self-motivated and proactive in seeking process improvements which effectively managing tasks in a fast-paced environment
- Excellent collaborator with the ability to work effectively across different departments
- Strong time management skills and a commitment to delivering high-quality work
- Familiarity with relevant software and tools, such as Microsoft Office, to efficiently manage tasks and data
Why join our team?
By joining our team, you will have the chance to be part of a world-class organization that plays a vital role in shaping market practice and defining standards in the financial industry. You will be exposed to the end-to-end process for Order-to-Cash, working closely with our Finance Operations teams to ensure flawless customer experience.
You may like to know the team better by knowing the people in the team. Review LinkedIn profile of the people on the list below:
Boon – Talent Acquisition
Thilaka Bhaskaran - Hiring Manager
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
Job Requirements
Company Benefits
Flexible Working
Enjoy the freedom to work where and when you’re most productive with our flexible working options.
Competitive Package
We offer a competitive salary and benefits package to ensure you feel valued for your contributions.
Healthy Annual Leave Package
Take the time you need to recharge with our generous annual leave allowance
Strong Medical Insurance
Stay covered with comprehensive medical insurance for you and your loved ones.
Competitive Child Leave Policy
We support working parents with a child leave policy designed to help you balance work and family life.
Employee Assistance
Access professional support whenever you need it through our dedicated Employee Assistance Program.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
#NoExperienceNeeded
Company Profile
