Enjoy the freedom to work where and when you’re most productive with our flexible working options.

Flexible Working

We offer a competitive salary and benefits package to ensure you feel valued for your contributions.

Competitive Package

Take the time you need to recharge with our generous annual leave allowance

Healthy Annual Leave Package

Stay covered with comprehensive medical insurance for you and your loved ones.

Strong Medical Insurance

We support working parents with a child leave policy designed to help you balance work and family life.

Competitive Child Leave Policy

Access professional support whenever you need it through our dedicated Employee Assistance Program.

Employee Assistance

Swift Support Services Malaysia

Swift is the way the world moves value. We do this every single instant of every single day, right across the world. No other organisation can address the scale, precision, pace and trust that this demands.

Swift is unique. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We have constantly evolved in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem.

Today, goods and services move more quickly and across greater distances than ever before, so value needs to move further and faster too. Our vision is for a world in which payments are not only trusted but instant. We innovate tirelessly, test exhaustively, then implement fast. In a connected and challenging era, our approach has never been more relevant. There’s no other organisation like us anywhere in the world. Without us the world would be a very different place. We’re trusted every instant.

Source: <a href="https://www.swift.com/about-us/discover-swift" target="_self">Swift Website</a>

Who We Are

Ethics 
We believe in treating people with respect, fairness and equality. All our decisions are based on the highest ethical standards, so we work together for the wellbeing of the company and our people.&nbsp;

Integrity
We avoid placing ourselves in a situation where there is a conflict of interest or where we might be influenced by financial, or other private obligations to outsiders.

Trust 
We empower our employees. Trust is key to ensuring the highest levels of employee wellbeing and motivation. This ensures security, confidentiality and reliability.

Source: <a href="https://www.swift.com/about-us/vision_mission-values#:~:text=Swift%20conducts%20its%20business%20on,our%20Swift%20Speak%20Up%20channel." target="_self">Swift Website</a>

Our Values

<div class="css-ey7qxc"><div data-automation-id="jobPostingDescription" class="css-di7p1k"><h1>About the Role</h1>To translate customer needs into business and functional specifications for medium size/complexity/system risk initiatives ensuring customers' business needs are met. To contribute to the company, department and tribe strategy by integrating a broad range of ideas regarding business needs. To manage the relation with the business stakeholders in order to improve their business processes, manage their expectations and meet their needs. As part of Agile, be business advisor in the squad.<h1>Education</h1>University degree in Economics, Management, Sales Engineer or equivalent.Post-graduate in Management / Marketing / MBA or equivalent is an asset<h1>Experience</h1>Typically requires at least 5 years' experience, preferably in similar roles and/or industriesExperience in the Telecommunication environment is an asset.<h1>Domains</h1>Internal Business Processes / Internal Systems / Commercial Solutions<h1>Key Responsibilities</h1>01 . Analyze and evaluate business needs and define detailed business and functional requirements for initiatives/requests by working in close liaison with internal stakeholders and customers.02 . Validate proposed solutions to business challenges in relation to current and future business environment, reconciling business requirements with functional and technical solutions.03 . Provide relevant business and functional knowledge during all phases of the implementation and resolve business problems, recognizing technical constraints and applying the 'ADOPT' principle.04 . Produce and maintain conceptual models and business processes in accordance with the adopted methodology.05 . Conduct presentations/demo's on process enhancements and/or alternatives. Approve and conduct training session on business solutions in order to facilitate the adoption by the end-users.06 . Understand technological trends in own area of responsibility and apply this knowledge to guide and advise business stakeholders accordingly.07 . Contribute to the business process (re)design and documentation when needed.08 . Interface with the product owner and the other squad members (typically software engineers and testers) in order to secure the end-to-end delivery of the solutions to the business stakeholders.09 . Supports business users on deployed/live business processes and tools.<h1>Competency Profile</h1>01. Takes Accountab. for Delivering Results Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed.02. Demonstrates Operational Excellence Sets clear standards for quality of work; adheres to / encourages a continuous improvement mindset; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction03. Expands knowledgeTranslates creative ideas into plans or projects for the business; demonstrates a commitment to learn and develop self and others; takes accountability to ensure knowledge is retained and shared to advance organization capability and gain business advantage.04. Bus Understanding and Commercial SenseApplies understanding of how different departments contribute to meeting Swift's business objectives; understands market drivers of success and encourages changes to improve offerings while optimizing commercial performance.05. Builds and reinforces customer relationshipsBuilds and maintains effective working relationships with a range of stakeholders; actively listens to and translates needs into business and functional requirements while remaining sensitive to the complexities of the business and Swift commitment to integrity in all relationships; encourages others to demonstrate strong customer focus and responsiveness.06. Leads with a team focus Encourages effective team working within and across the department; respects diversity and recognizes contributions from colleagues; coaches and leverages others to achieve goals; leads by example and through constant demonstration of Swift values.07. Communicates effectively Communicates effectively across a wide range of practical or theoretical issues; modifies communication style to optimize understanding by others; clarifies applicable goals, objectives and business situations; acknowledges and respects other views.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;For more info on the role, you may reach to the <div><div><div><div><div><div><div><div><div><div><div><div>Recruiter for this role, <a rel="noopener noreferrer" target="_blank" href="http://www.linkedin.com/in/amandaliau/">Amanda Liau</a> APAC Senior Talent Acquisition PartnerHiring Manager for this role, <a rel="noopener noreferrer" target="_blank" href="https://www.linkedin.com/in/g%C3%A9raud-vinel-91a561110/">Géraud VINEL </a> Head of Enterprise Services Business analysis chez SWIFT</div></div></div></div></div></div></div></div></div></div></div></div>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<h1>What we offer</h1><a rel="noopener noreferrer" target="_blank" href="http://www.swift.com/swift-resource/233771/download">We put you in control of career</a><a rel="noopener noreferrer" target="_blank" href="https://www.swift.com/swift-resource/233771/download">We give you a competitive package</a><a rel="noopener noreferrer" target="_blank" href="https://www.swift.com/swift-resource/233771/download">We help you perform at your best</a><a rel="noopener noreferrer" target="_blank" href="https://www.swift.com/swift-resource/233771/download">We help you make a difference</a><a rel="noopener noreferrer" target="_blank" href="https://www.swift.com/swift-resource/233771/download">We give you the freedom to be yourself</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.</div></div>

This job is for a Senior Business Analyst who translates customer needs into actionable plans. You might like this job because you’ll work closely with teams to improve business processes and ensure solutions meet real-world challenges.

About the RoleTo translate customer needs into business and functional specifications for medium size/complexity/system risk initiatives ensuring customers' business needs are met. To contribute to the company, department and tribe strategy by integrating a broad range of ideas regarding business needs. To manage the relation with the business stakeholders in order to improve their business processes, manage their expectations and meet their needs. As part of Agile, be business advisor in the...

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