Job Description

Payroll Senior Analyst, Human Resources Operations, Asia Pacific (Based in KL, Malaysia)

(low band 3 senior contributor track)

This position will mainly provide support within Human Resources Operations Asia Pacific Team in managing the day-to-day payroll and benefits administration for Singapore, Australia and Hong Kong and/ or other Asia Pacific regions to ensure payrolls being administered and authorised in line with internal payroll process control policies and comply with the local regulation requirements. This role has ability to work independently and with virtual team members day-to-day.  

Key Responsibilities:

• Support the Human Resources Operations Asia Pacific Lead with the day-to-day payroll management mainly for Singapore, Australia and Hong Kong and/ or other Asia Pacific markets when required.
• Partner with our third-party payroll provider effectively to ensure accurate payments, reports and returns are being delivered timely to respective stakeholders.
• Prepare the statutory calculations and reporting per respective markets requirements.
• Liaise closely with Finance, HR team and other internal teams to ensure a smooth delivery of service between departments and working to always achieve best practice.
• Act as Initial point of contact for employees in relation to the administration of both payroll and employee benefits and demonstrate the confidence and knowledge to bring any queries to a satisfactory and timely resolution.
• Ensure the relevant HR database is up-to-dated, accurate and complies with local regulations.
• Provide guidance and advice to HR team or employees in e-portals when required. 
• Assess continually the effectiveness of our payroll policy and process framework and proactively make recommendations for improvement on process streamline or automation to enhance employee’s experience.
• Administrate a range of employee benefits ensuring accurate payroll deductions are gathered with regular and prompt reporting to third-party providers (e.g. pensions, medical, various insurances, tax etc).
• Provide customer service support to internal customers including developing communication tools and updating internal IRIS page.
• Support auditing of payroll data within the payroll team to maintain data integrity.
• Administer invoices by reconciling, tracking and obtaining authorisation within agreed timescales.
• Handle any ad-hoc assignments as required.

Required Skills/Experience:

• Undergraduate in any discipline who is passionate in making an impact to our employees by creating a differentiated employee experience
• Solid experience in day-to-day processing in managing Asia Pacific payroll is a must
• High proficiency in Microsoft Office in particular for Excel, PowerPoint and Word
• Workday HR System experience is definitely an advantage
• Organised, proactive and detail orientated
• High level of learning agility in a fast-paced environment
• Demonstration of good inter-personal capability
• Strong communication skills in English, speaking Cantonese is an advantage

About The Cigna Group

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