Job Description

ROLE OVERVIEW

Responsible for providing result-driven leadership to the collection activities for the company’s accounts receivables on the Key Accounts portfolio. Success in this role requires strong engagement with the Business and key stakeholders, with accountability for supporting them and delivering on both collection targets and value-added services.

KEY RESPONSIBILITIES

ReceivablesManagement of Key Accounts Portfolio

• Manage the end-to-end collections process to ensure timely recovery of outstanding balances from Key Accounts.
• Identify and mitigate credit risks by monitoring customer accounts and escalate red flags to superior on timely basis.
• Lead the assigned collections portfolio to ensure the success of business operations.
• Drive achievement of collection targets based on assigned KPIs.
• Negotiate settlement arrangements with customers and execute appropriate recovery actions.
• Conduct on-site customer visits when required to resolve critical collection issues or strengthen business relationships.

Stakeholders Engagement & Collaboration

• Lead and engage both internal and external stakeholders to resolve operational matters.
• Build and maintain strong partnerships with business stakeholders to enhance mutual support.
• Conduct periodic collections review meetings with business units.

Reporting & Communication

• Prepare and provide timely reports on collection status and credit risks to superior.
• Present findings, escalate issues, and recommend solutions for process improvement.
• Communicate effectively with internal teams, customers, and stakeholders to support collections and resolve disputes.

Business Requirements

• Excellent communication skills. Able to communicate effectively with team members and stakeholders, including customers, to resolve any issues and ensure prompt payment of outstanding invoices.
• Must have deep understanding of accounts receivables processes, including invoicing, collections, and cash applications.
• Possess strong analytical skills to identify trends, patterns, and areas of improvement in accounts receivables processes.
• Customer service-oriented, ensuring that customers receive prompt and courteous assistance in resolving any collection issues.

Job Requirements

Qualifications

• Degree or Diploma in Business Administration, Commerce, Finance, Banking, or related field.

Work Experience

• Minimum 6 years of experience in accounts receivables or customer management functions.

Skills & Competencies

• Proficient in Microsoft Office and debt management software.
• Excellent interpersonal, communication, and negotiation skills.
• Good command in English and Malay (written and spoken)
• Handling confidential and sensitive information with discretion and professionalism.