Job Description

About the Role

Food Art is looking for a proactive and detail-oriented candidate to join our team. In this role, you will serve as the key operational link between Food Art and our retail buyer, drive in-store activations and promotions, manage field promoters and supervisors, and ensure smooth execution of purchase orders and product returns. You will work closely with the Sales & Marketing team to translate strategy into impactful in-store results.

Key Responsibilities

Buyer Communication & Relationship Management

•        Act as the primary point of contact between Food Art and the retail buyer for day-to-day communication.
•        Relay information on upcoming activations, in-store events, and promotional activities.
•        Identify, escalate, and follow up on any retail issues or operational challenges in a timely manner.
•        Maintain strong working relationships with buyer contacts to support smooth collaboration.

Retail Sales Plan Execution

•        Support the Sales & Marketing team in executing the retail sales and promotion plan.
•        Plan and coordinate promoter deployment schedules in alignment with promotional calendars.
•        Set up and manage in-store events and activations, including on-site coordination.
•        Monitor live activations and compile post-event performance reports.

Promoter & Supervisor Management

•        Plot and manage monthly promoter schedules across retail locations.
•        Serve as the day-to-day liaison with the promoter agency for all operational matters.
•        Monitor and evaluate promoter & supervisor performance; track attendance, productivity, and conduct field visits as required.

Purchase Order (PO) Fulfillment & Product Returns

•       Execute and monitor the end-to-end PO fulfillment process, ensuring orders are delivered accurately and on time.
•        Track product return quantities from retail and flag discrepancies.
•        Identify and resolve any issues arising in the PO or returns process, escalating where necessary.
•        Maintain accurate records of PO and return data for reporting purposes.

Job Requirements

Requirements

Education & Experience

•        Diploma or Degree in Marketing, Business Administration, or a related field.
•        1–3 years of experience in trade marketing, retail operations, or a similar field-based role.
•        Prior experience working with retail buyers or FMCG/beauty/food brands is an advantage.

Skills & Competencies

•        Strong communication and interpersonal skills — comfortable liaising with buyers, agencies, and internal teams.
•        Highly organized with the ability to manage multiple priorities and deadlines.
•        Detail-oriented with good follow-through on execution tasks.
•        Basic proficiency in Microsoft Office (Excel, Word, PowerPoint) & AI Tools.
•        Able to work independently in the field and as part of a team.
•        Willingness to travel within Malaysia for in-store visits and events.
•        Proficiency in English and Bahasa Malaysia; Mandarin is a plus.

What We Offer

•        A dynamic and collaborative team environment in a growing brand.
•        Exposure to end-to-end trade marketing and retail operations.
•        Opportunities for career growth as the business expands.
•        Competitive salary and benefits package.

Skills