Worldline International 

<ul>
<li>To ensure that services are delivered in line with Service Description and all Service Level targets are achieved.</li>
<li>Analysing operational metrics and working with technical delivery teams to identify and respond actively to     trends, performance and capacity needs</li>
<li>You focus on our customers, their key business issues and how to provide added customer value with      consultancy</li>
<li>Handling escalation, query phone calls and e-mails from customers regarding operational &amp; technical issues related to hardware, software, and network</li>
<li>Work with Senior Customer Service Manager to builds an action plan for improving the Customer Satisfaction      Surveys if needed;</li>
<li>Monitor and update customer on the status of high severity incident during problem solving stage. Follow up with post incident reviews and incident report to clients.</li>
<li>Managing &amp; tracking all aspect of SLA incidents and escalation</li>
<li>Working and communicating with Senior Customer Service Manager to ensure the relevant  services top off activities are being managed.</li>
<li>Track and monitor  medium to high complexity Change Request end to end</li>
<li>Tracking and reporting on key process metrics, to ensure key partners are able to monitor the success of  the Service Review Process and make informed, strategic decisions where appropriate</li>
<li>Working with other teams and Team  Leaders to ensure cohesion within unit and work flow progression;</li>
<li>To take up the role of  project coordinator when required, which includes Project progress update &amp; reporting to team &amp; management;  create project plans including setting targets for milestones, adhering to deadlines and assisting with the definition of project scope and goals</li>
<li>To take up any additional task related to projects</li>
<li>Monitoring of efforts (incidents/man-days) consumed toward purchased allotments/allocations</li>
<li>Ensure all reporting are prepared and sent on timely manner</li>
<li>Excellent customer service skills that build high levels of customer satisfaction for internal and external customers</li>
<li>Interpersonal skills and ability to oversee changes in a project management manner - a structured workflow,      appropriate follow up of tasks, on time delivery and risk management;</li>
<li>Able to perform internal and external correspondence efficiently;</li>
</ul>

This job is for a Customer Service Manager who makes sure clients get top-notch support and satisfaction. You might like this job because you’ll work closely with teams, solve issues, and drive projects to enhance customer experiences and success!

Customer Service

Customer Centricity

Customer Support

Customer Engagement




-To ensure that services are delivered in line with Service Description and all Service Level targets are achieved.


-Analysing operational metrics and working with technical delivery teams to identify and respond actively to     trends, performance and capacity needs


-You focus on our customers, their key business issues and how to provide added customer value with      consultancy


-Handling escalation, query phone calls and e-mails from customers regarding operational and te...

Customer Service Manager

Worldline International

Team Leader- Customer Service & Customer Care

Karcher Cleaning Systems Sdn Bhd

IT Service Desk Team Lead

Aspiro

Service Delivery Manager (Software Development)

Hiredly X

Senior Executive, Customer Happiness

ZUS COFFEE

User Experience Manager

Hiredly X

Specialist, Senior Customer Operations

ZUS COFFEE

Regional Customer Service Training & Quality Manager | MLM Industry | Bangsar South (AF)

TWY Search International Sdn Bhd

Sales Manager (SG based)

Hiredly X

Project Manager

Hiredly X

Company Profile

Worldline International