Get coverage for medical, dental, optical & health screening in a year.

Flexi Wellness

TOIL will be granted for the hours you have worked in excess.

Time Off-In Lieu (TOIL)

Get to work with a team of young and vibrant workforce from diverse cultures.

Workplace Diversity

Enhance your career through a series of trainings across communication, leadership & professional skills.

Learning and Growth

Get reimbursement of professional membership fees if you are registered by a professional body relevant to your work nature.

Professional Membership

Business Casual Dress Code

Aspiro

<blockquote>- Creating the future, delivering results together -</blockquote><div><br><strong>Aspiro Sdn Bhd</strong> is a dynamic Global Business Services (GBS) provider dedicated towards providing a promising career that enables you to chart your growth to greater heights. In 2019, we are awarded the “Best New Global Business Services of the Year” during the PIKOM 9th Global Business Services (GBS) Asia Awards.</div><div><br></div><div>Aspiro is on a mission to deliver service excellence to our international business partners across Indonesia, China and Japan in <strong><em>Human Resources</em></strong>, <strong><em>Information Technology</em></strong> and&nbsp; <strong><em>Finance &amp; Accounting</em></strong><strong> </strong>spheres through a digitalised environment that will enable them to take their businesses to the next level. In Aspiro, we believe in being the transformational factor for our employees and business partners by enabling them to be more agile and technology driven to ensure sustainability in all their successes.&nbsp;<br><br>We are headquartered in multicultural Malaysia, which is a melting pot of diverse cultures. A one-stop hub with diversity that attracts talents, Aspiro aims to inspire our talents to grow and develop themselves towards becoming the leaders they were meant to be. In addition to that, we are located in a strategic, public-transport friendly area where public transport amenities are just within walking distance.<br><br>If you're looking to be a part of a digitalised, collaborative culture, Aspiro welcomes you!</div><div><br><br></div><div><br></div><div><br></div><div><br></div><div><br></div>

Our Story

<div>Aspiro is made up of three main operation towers with specialized functions, namely -<br><br><strong>Human Resources (HR):</strong></div><ul><li>Payroll&nbsp;</li><li>HR Services&nbsp;</li></ul><div><br><strong>Information Technology (IT):</strong></div><ul><li>Service Desk</li><li>Workplace Services</li><li>Server &amp; Network Services</li><li>Service Assurance</li><li>Global Security Services</li></ul><div><br></div><div><strong>Finance &amp; Accounting (FA):</strong></div><ul><li>Accounts Payable</li><li>Accounts Receivable&nbsp;</li><li>General Accounting.</li></ul>

What We Do

Aspiro Office Tour! 

Aspiro Global Business Services Centre Launch

<p>&nbsp;</p>
<p><strong>About Us</strong></p>
<p>Aspiro is an MSC-status shared services company and one of the Top 3 Most Preferred Employers in Malaysia Shared Services (Graduan Awards). We value creativity, growth, and innovation.</p>
<p><strong>Why join us:</strong></p>
<ul>
<li>Career growth with an ACCA-approved employer</li>
<li>Flexi wellness allowance and hybrid work</li>
<li>Vibrant, smart-casual office environment</li>
<li>EPF, SOCSO, EIS and ongoing training</li>
<li>Performance-based bonus, incentives and allowances</li>
</ul>
<p><strong>What You'll Do:</strong></p>
<ul>
<li>Manage escalations and coordinate issue resolution with multiple stakeholders.</li>
<li>Analyze incident trends to identify root causes and implement proactive measures that reduce recurring issues and improve service stability.</li>
<li>Drive self‑service and automation initiatives by reviewing usage patterns, recommending enhancements, and improving the IT Service Catalogue.</li>
<li>Monitor ticket queues to ensure proper assignment, prevent SLA breaches, and maintain high levels of customer satisfaction.</li>
<li>Lead service improvement initiatives by facilitating discussions, guiding team members, tracking progress, and providing regular updates to leadership.</li>
<li>Pursue continuous learning and contribute to team capability building.</li>
<li>Perform in‑depth analysis and reporting, presenting clear insights, recommendations, and proposed changes to management for review and approval.</li>
<li>Participate in recruitment activities, including interviews and conducting technical and functional assessments. Support onboarding by mentoring and guiding new joiners as needed.</li>
</ul>
<p></p>

This job is for an IT Service Desk Team Lead at Aspiro, where you’ll manage tech issues, improve services, and help your team grow. You might like this job because you get to work in a cool office, enjoy flexible hours, and earn performance bonuses!

Customer Service Desk

Technical Support

Troubleshooting (Problem Solving)

 
About Us
Aspiro is an MSC-status shared services company and one of the Top 3 Most Preferred Employers in Malaysia Shared Services (Graduan Awards). We value creativity, growth, and innovation.
Why join us:



-Career growth with an ACCA-approved employer


-Flexi wellness allowance and hybrid work


-Vibrant, smart-casual office environment


-EPF, SOCSO, EIS and ongoing training


-Performance-based bonus, incentives and allowances

What You'll Do:



-Manage escalations and c...

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